German Customer Care Team Leader GBP30.5k - Cambridge WFH

German Language Customer Care Team Leader
Permanent

Location: Cambridge (Remote working offered until the current situation is resolved then if required a relocation package included)

GBP30,500 per annum

2 On Off Shift: A two-week cycle, 70.5 hours, working 2 days on and 2 days off, 07:00-20:00.

Client Profile

Origin Multilingual is proud to announce, we are searching for a German Language Customer Care Team Leader to join an industry leader in health and beauty industry.

Purpose

The Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for the network and the role is to motivate and support a team to truly represent the values and principles of the company.

Responsibilities

• Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke company IT systems to resolve and process customer orders and queries.
• Carry out call quality reviews and help your team develop using a coaching approach.
• At peak times, take calls and handle customer enquiries.
• Recruitment of Customer Care Administrators.
• Collaborate with colleagues in the company to help us be the best we can be.
• Develop product and process knowledge to continue providing excellent customer service.
• Be a proud ambassador of the company to customers and colleagues.

Personal Specification

• Previous Team Leader/Supervisor experience
• Passionate about delivering customer service.
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Coaching & feedback skills.
• Ability to work in a team, ask for help and trust colleagues.
• Face to face Customer Service skills with visitors and at events.
• Ability to prioritise a varied workload.
• Interpret department, team and individual metrics for continuous improvement.
• Problem-solving skills to take the initiative and develop your knowledge.

We will accept applications from candidates who are seeking sponsorship for a Skilled Worker Visa. Please advise on application if this is a requirement.

Closing Date for applications: 25/06/2021"

If this sounds like the role for you then contact Origin Multilingual UK today to begin your applicationon or click apply below.