Senior Key Account Manager (Manufacturing Engineering)

Senior Key Account Manager (Manufacturing Engineering)

Plymouth

GBP40,000

A leading world renowned Engineering Manufacturer in Devon is seeking an experienced Senior Key Account Manager for a new role.

The Role- In detail

The Senior Account Manager is responsible for managing a portfolio of Key customer accounts in their entirety, in line with company values and behaviours.

Main duties include:

• Build strong working relationships with Key Accounts to enable long term customer loyalty and trust through being transparent, open and honest.
• Coordinate with internal teams to deliver solutions that meet customer needs, enabling win-win agreements.
• Develop account management strategies linked to the three core mother strategies improving profitability, customer satisfaction and business growth.
• Identify opportunities to grow accounts and flag new business opportunities to the external sales team through the Customer Relationship Management system (CRM) and other structured channels.
• Be a CRM expert and champion, ensuring all customer related information and master data is accurately maintained, enabled by completion of a CRM user manual against which all users are fully trained and competent.
• Produce sales reports to enable high level business planning activities.
• Develop, produce and maintain customer scorecards in line with company requirements.
• Coordinate and implement customer Service Level Agreements (SLAs) across area of responsibility, ensuring they align with internal processes through enabling internal departmental ownership. Use contract, analytical and negotiation skills with all stakeholders involved to enable a "win-win" agreement.
• Responsible for reviewing and setting customer pricing structures in line with contract reviews and ensure price records are correctly maintained in SAP (company ERP system).
• Coordinate and allocate internal sales activities as part of New Product Introduction (NPI), as project ownership passes from the Sales Manager to the Account Manager from the prototype stage onwards.

Monday to Thursday inclusive 8.15am to 4.45pm- Friday 8.15am to 1.30pm

Benefits: health care cover. Standard benefits are life assurance cover, pension, 25 days holiday/annum plus statutory holiday, plenty of free onsite parking.

Fantastic role with good working environment and benefits!