Technical Operations Manager - Transfers

- Responsible for delivering good technical, regulatory, client and colleague outcomes in the function through analysis, root cause, training, control testing, relationship management, change and risk management activities. - Acts as a referral and escalation point for Operations Managers and Senior Managers and enables the plan for the function. - Role model HL values; drive positive outcomes for clients, colleagues and the business.

- Represents HL positively at industry forums and user groups; communicates salient points to the wider function and department and ensures actions have been completed.
- Liaises with process owners across the Service function and the wider business to ensure end to end transfer processes and controls are designed and documented effectively and consistently.
- Drives local change and supports business-wide change; takes responsibility for solution design and documentation and supports clear communications for the function.
- Collaborates proactively and builds relationships with Service teams and the wider business; performs horizon scanning and impact assessments and takes ownership for overseeing the documentation of processes, risks and controls across the function.
- Has an in depth understanding of relevant regulation and the risk and control framework and escalates risks issues and trends, where appropriate, to the Senior Ops Mgr.
- Supports the Senior Ops Mgr with ongoing technical competency in the function to reduce risk events, improve proficiency and maximise colleague engagement and retention.