UX Researcher - Senior
UX Researcher - Senior
We are looking for a Senior UX Researcher to join our fast-growing UX team within our Product department. The ideal candidate will join as a senior member and as such will be applying their wealth of knowledge to optimising our mobile app and other web applications, ensuring a smooth booking journey and the best browsing experience possible, to maximise conversion of browsing sessions to bookings/enquiries.
The senior UX Researcher, will be conducting user research and analysing user behaviour, to improve existing site features and create new ones through A/B testing.
Skills:
- Strong UX Research experience.
- Experience with E-commerce websites.
- Experience with both qualitative and quantitative methods.
- Commercially focused approach.
- Experience working on high traffic websites.
- Experience in A/B testing.
- Stakeholder and people management
Ideally you will create user-friendly and aesthetically pleasing experiences, quickly implementing ideas and suggestions as part of a fast-moving programme of change designed to increase conversion, on both project work and regular incremental app updates.
In addition, the role will mentor, coach and manage other researchers within UX, while also taking the lead in building relationships with the rest of the business, clarifying the brand and technical requirements to deliver the relevant changes.
This is a full-time, permanent role within an expanding Product team dedicated to providing high-quality, industry-leading solutions to facilitate the growth ambitions of the business. This is a fantastic opportunity to join a multi-skilled team with a proven success rate, at a crucial point as it revamps its UX and CRO capabilities.
Responsibilities
- Collate findings and insights to present back to the Product team and wider business.
- Run benchmarking research to understand website usability and feature performance against our competitors.
- Gather stakeholder requirements regarding business problems.
- Follow a user centred approach, ensuring both qualitative & quantitative data are used to inform design decisions, and shape solutions.
- Conduct preliminary investigations and competitor reviews in order to identify appropriate research methods relevant to the situation.
- Formulate research and test plans (including hypothesis creation) spanning the discovery, exploration, evaluation, and validation phases of projects.
- Conduct qualitative research (including moderated and unmoderated user testing) to expose findings and insights to improve our user's experience.
- Help coordinate and sense check research conducted by Designers in order to validate their design decisions.
- Conduct quantitative research analysis to answer business questions and validate designs.
- Playback and rationalise research findings to immediate team and wider business stakeholders at multiple levels.
- Collaborate with stakeholders, designers, developers, and data scientists to propose solution recommendations, ensuring both qualitative & quantitative data are used within the decision-making process.
- Contribute towards workflow development to drive team efficiency.
A/B Testing
- Use data and insights generated from methods above to help drive test ideas and recommendations.
- Work closely with product owners to understand online website pain points and appropriate approaches to elevate these.
Responsibilities
- Conduct studies to understand user behaviour.
- Work closely within the product team.
- Generate insights that fuel new ideas and help improve existing user experience.
- Apply a variety of qualitative and quantitative methods;
- Own research workload from scoping, design, moderating, synthesising insights to presenting results;
- Guide, mentor and manage other UX researchers within the team.
Location - Chester
Salary - GBP45,000 to GBP55,000 - with Excellent benefits