IT Support/Technical Support/1st 2nd Line Support

IT Support/Technical Support/1st 2nd Line Support sought by a gtowng business with offices in Basildon. You will work as part of a small team and focus on all 1st and 2nd line IT support for internal users.

Purpose of the role:

The role of IT Support Technician is to support internal employees by answering questions, resolving technical problems and maintain the network, software, and computer equipment. Support will be provided in person, phone or online to address issues ranging from network systems to individual desktop/laptop and mobile devices.

Responsibilities:

• Provide 1st and 2nd line support to all users.
• Assist IT Manager in research and testing of new technologies to be used by the IT Department and throughout the business.
• Work closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
• Pro-active action taken to assist with ongoing projects.
• Populate and develop IT knowledge base.
• Create, monitor, and update key policies and procedures
• Analyze incident, problem, and change data to identify the underlying root causes and propose resolutions.
• Monitor and maintain all systems - including patching, windows versions, and security updates.
• Hardware refresh, replacing old IT hardware with new IT equipment
• Perform network diagnostics.

Experience sought:

• At least 1 year experience in an IT support role
• Due to the location, you must be a driver and have car
• Windows support experience
• Experience working with o365, and Windows 10 is highly desirable
• Always maintain professional standards.
• To be punctual, maintain dress standards, be always polite and courteous to internal and external customers.
• To always act in an efficient and professional manner.