Duty Manager - Shops

Do you want a career with The Sunday Times 5th Best Big Company in the UK? We are looking for a Duty Manager to assist in overseeing the operation of one of our busy shops venues. As a Duty manager you will be required support the Venue Manager to ensure the overall profits, success and smooth running of the venue by maintaining a fantastic memorable guest experience, which will delight our families. You will lead your team to deliver exceptional customer service and bring a refreshing outlook to our retail department. The purpose of the role: As a role model, lead and motivate your team to ensure exceptional customer service is delivered at all times Have a proactive approach to sales and service, providing on the job coaching to help your team to provide a fast, friendly and efficient standard of service Effectively implement sales strategies Set high standards in team performance, leading by example to ensure that every opportunity to up sell is achieved Effectively manage team rosters Assisting the manager to ensure control of stock ordering, gross profit, team and rotas Supporting the department with team selection and recruitment Adhere to all H&S and Food Safety regulations We are looking for candidates who: Has previous experience in a similar role, preferably within a retail shops environment Creates and environment for creativity and innovation Previous cash handling experience Self motivated Strong communication skills Committed team player Have a problem solving attitude The benefits of working with us: Free use of many of the resort facilities and discounts off our food and retail outlets Subsidised nursery facilities available on resort Discounted Bourne Leisure holidays for you, your family and friends Reward and recognition schemes including long service and team member of the month Externally recognised qualifications to give you the opportunity to develop and progress We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.