Key Account Administrator
- Recruiter
- Confidential
- Location
- Loughborough
- Salary
- Competitive
- Posted
- 11 Jun 2021
- Closes
- 24 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
We're on the lookout for an experienced Key Account Administrator to join our well-established client based in Loughborough.
About the role:
As a Key Account Administrator, your responsibilities will include being a primary contact to a number of clients and dealing with any issues or queries that may arise. Reporting work orders, updates and completion which may also include invoicing. In addition to the day to day management of accounts you will also be required to attend client meetings (currently online).
Key Duties:
* Taking inbound/outbound calls for key clients
* Responsive to customers requests via phone and email
* Liaising with other internal departments ensuring routine maintenance and emergency breakdown calls are reacted to and completed within SLA's
* Ensure we are achieving contract specific SLA's
* Actively reviewing customer web based portals ensuring requests are met
* Month end invoicing for PPM and emergency breakdown calls
* Attending client review meetings alongside national service manager
* A high level of customer service is essential for this role
08:30 to 17:00 (although we do offer some flexibility)
GBP20,000 per annum
Benefits:
Competitive salary
Life Insurance
Pension
Excellent career prospects
For more information and to apply, get in touch with Courtney at our Loughborough branch by clicking 'Apply Now' to submit your application.
We wish you the best of luck in your job search
About the role:
As a Key Account Administrator, your responsibilities will include being a primary contact to a number of clients and dealing with any issues or queries that may arise. Reporting work orders, updates and completion which may also include invoicing. In addition to the day to day management of accounts you will also be required to attend client meetings (currently online).
Key Duties:
* Taking inbound/outbound calls for key clients
* Responsive to customers requests via phone and email
* Liaising with other internal departments ensuring routine maintenance and emergency breakdown calls are reacted to and completed within SLA's
* Ensure we are achieving contract specific SLA's
* Actively reviewing customer web based portals ensuring requests are met
* Month end invoicing for PPM and emergency breakdown calls
* Attending client review meetings alongside national service manager
* A high level of customer service is essential for this role
08:30 to 17:00 (although we do offer some flexibility)
GBP20,000 per annum
Benefits:
Competitive salary
Life Insurance
Pension
Excellent career prospects
For more information and to apply, get in touch with Courtney at our Loughborough branch by clicking 'Apply Now' to submit your application.
We wish you the best of luck in your job search