2nd Line Support Engineer
- Recruiter
- Confidential
- Location
- Edinburgh
- Salary
- Competitive
- Posted
- 12 Jun 2021
- Closes
- 06 Jul 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
The 2nd Line Support Engineer will be responsible for the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.
Key Responsibilities:
* Provide 1st and 2nd line support for our inhouse IT service Desk.
* Install and maintain computer peripherals for users
* Manage computers consumable
* Establish professional relationships with key business stakeholders.
* Identify and explore opportunities for service and business improvement.
* Work with senior stakeholders on projects & service development.
* Ownership of tickets and service issues.
Skills Required:
* Experience in working with systems such as:
* Experience of Office 365
* Firewalls.
* Cloud Based Network Infrastructure.
* Microsoft end point manager
* Azure Multi Factor
* Conditional Access Control
* Self Service Password Reset configuration
* Cloud App Security
* Knowledge of SAAS applications such as Freshdesk & 8x8.
Key Attributes Required:
* You need to work closely with the senior helpdesk analyst to ensure any delays in ticket resolution are escalated.
* You need to work be able to document the process you have taken to resolve any issues for future reference.
* You need to possess a proactive approach to resolving disputes in a professional tone, through precise and fact-based communication.
* You need to be able and willing to sometimes work out of hours and travel to our office locations.
* You should have some experience in a cloud based environment with no on prem systems.
* You need to have experience in planning, organising and managing your own work load.
Excellent salary
Key Responsibilities:
* Provide 1st and 2nd line support for our inhouse IT service Desk.
* Install and maintain computer peripherals for users
* Manage computers consumable
* Establish professional relationships with key business stakeholders.
* Identify and explore opportunities for service and business improvement.
* Work with senior stakeholders on projects & service development.
* Ownership of tickets and service issues.
Skills Required:
* Experience in working with systems such as:
* Experience of Office 365
* Firewalls.
* Cloud Based Network Infrastructure.
* Microsoft end point manager
* Azure Multi Factor
* Conditional Access Control
* Self Service Password Reset configuration
* Cloud App Security
* Knowledge of SAAS applications such as Freshdesk & 8x8.
Key Attributes Required:
* You need to work closely with the senior helpdesk analyst to ensure any delays in ticket resolution are escalated.
* You need to work be able to document the process you have taken to resolve any issues for future reference.
* You need to possess a proactive approach to resolving disputes in a professional tone, through precise and fact-based communication.
* You need to be able and willing to sometimes work out of hours and travel to our office locations.
* You should have some experience in a cloud based environment with no on prem systems.
* You need to have experience in planning, organising and managing your own work load.
Excellent salary