IT Support Technician

My client are seeking an IT Support Technician for an initial 12 month contract role based on-site in Warrington.

Ket responsibilities:

• Administration, support and monitoring of the ICT network, hardware and software resources; including installation, maintenance, availability and security to support the operational requirements of the business
• Providing expert technical guidance and a point of escalation to the ICT Support Technician role. Undertaking departmental projects under guidance of the ICT Engineer and/or ICT Manager.
• Administration and maintenance of server hardware and software systems, including directory services, operating systems, email systems and database systems.
• Installation, configuration, administration and maintenance of the company network, including Switches and Wi-Fi access points.
• Administration, configuration and maintenance of the company telephone systems (VoIP)
• Carrying out tier two and three support duties to provide a point of escalation to the ICT Support Technician in carrying out helpdesk duties.
• Administration of authorisation, authentication and accounting of company ICT resources, including files, printers, web access, databases and email systems.
• Administration and maintenance software deployment packages (both operating system and applications).
• Assigning and revoking company equipment including laptops, smart phones and access tokens.
• Administration and maintenance of system backups. Escalating to the ICT Engineer where required.
• Operate and adhere to ICT change requests including requirements specification and implementation/verification recording.
• Produce risk assessments for ICT change requests ensuring the confidentiality, integrity and availability of company information assets.
• Report all suspected information security incidents to the Chief Information Security Officer.
• Supporting ICT Manager/ICT Engineer in carrying out ICT projects.

Applicants must be willing and eligible to undergo Security Clearance for this role.