Business Optimisation Manager - Contact Centre

Due to expansion this fantastic company are looking to recruit an additional manager to support the contact Centre team in their processes and to identify opportunities to drive continuous improvement in the customer journey and optimise service delivery.

You will provide support to the Functional Competence Centre project with business analysis, knowledge sharing, and implementation of performance improvement projects for contact centres across their global customer service.

Sharing best practice operational standards and providing support to transformation projects and initiatives where required across the Contact Centres globally.

Design & implement new processes and solutions to drive improvements in customer service, efficiency and costs.

EXPERIENCE REQUIRED - Our client is looking for someone with contact centre management experience so you have an insight into how a contact centre works/how it operates in order to be able to offer guidance and advice on improvements. This experience could be from holding a contact centre manager role, or resource planning/ training & quality management - any role that would provide contact centre management insight. You must also have strong presentation and communication skills.