2nd Line Technical Support

22000.00 - 28000.00 GBP Annual + with bonus on top
11 Jun 2021
09 Jul 2021
IT, IT Support
Contract Type
Full Time
I am currently working with a fantastic company based in Shoreham and they are looking for a 2nd Line Technical Support Agent to join their team.

If you are an experienced 2nd Line Support agent with excellent customer service skills who could join a company and hit the ground running, then this could be the perfect role for you!

This company has great career progression as well as a brand new purpose built offices, regular company team social events, trips abroad + many more!

Salary: GBP18,000 - GBP28,00 depending on experience
Location - Shoreham
Hours: Monday - Friday 9am - 5.30pm

Key Responsibilities:
* Be responsible for dealing with 2nd line support issues that come into the helpdesk via remote support or the telephone
* Assist 1st line support engineers with tickets they cannot resolve, escalating where need be
* Provide cover for the telephones should all first line staff be on other calls
* Technical support to existing customers via phone, web and/or email
* Support internal Focus staff with IT issues (100 users)

The ideal candidate will have the following skills or experience;
* Previous experience in an IT support role
* Ideally worked on an IT Support Helpdesk previously, in a managed service environment
* Excellent telephone and remote support skills
* Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages
* Experience in networking (firewalls, routers, switches, VPN, wireless)
* Experience with VLANs, Hyper V, VM Ware and other virtual technologies
* To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
* An analytical and methodical problem solver
*The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved

If this role sounds of interested and you would like to know more information, please call Katie at Pier Recruitment or apply today!

We do not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

We act as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service