Customer Service Assistant

Customer Service Assistant

GBP22,000

Cheltenham

Our progressive and dynamic client, who provide expert advice to educational bodies, is looking for a Customer Service Assistant to join their Membership Services team on a full-time, permanent basis.

The Customer Service Assistant will need to be fluent in English, and another language to apply for this role.

As the Customer Service Assistant, you will provide a vast membership base, with accurate advice, whilst maintaining a professional and supportive enquiry service. In addition, the Customer Service Assistant will conduct a range of administration tasks, assisting in the delivery of training and other projects.

Responsibilities:

• Produce quality written documents
• Deal with enquiries and make decisions
• Contribute positively to the movement of students and professionals in further education
• Develop the knowledge of international education systems and qualifications
• Assist in providing accurate advice on international qualification recognition
• Maintain a professional and supportive enquiry service

Skills/ Experience:

• Fluent in English and another language is essential
• Graduate from a UK University
• A good team player
• Strong written and verbal skills
• Efficient, and able to work to tight deadlines
• Confident when dealing with enquiries
• A natural decision maker

Benefits:

• Generous company pension scheme
• Life assurance x3 basic salary (for members of the pension scheme)
• Bupa private health care scheme with employee contribution
• Employee assistance programme
• Career development opportunities