Customer Service Advisor (ATF)

If you are a colleague who:

• has previous motor trade experience (ideally also Kerridge database trained)
• is driven by results
• strives to offer excellent service

then we would love to hear from you to discuss this position.

Our South Western Region have announced a new ATF Customer Service Advisor opportunity which has become available to join our brand new Dealership located in Avonmouth opening in July 2021.

As our new colleague you will be required to maximise workshop loading utilisation for ATF lane to maximise service department profitability.

Main duties

1. Liaising with customers to maximise sales of company services & products (profitability)
2. Development of customer relationships & business opportunities
3. Responsibility for following credit control department instructions for prevention of aged debtor situations
4. To ensure account customers have sufficient credit to enable all work advised to be carried out as agreed and ensuring all cash sales are charged and money collected on completion of job.
5. Organisation & loading of ATF Loading
6. Awareness of new service & maintenance opportunities
7. Maintain good working relationship with DVSA representatives
8. Good time management to be most effective in role Build & maintain close working relationship with manufacturer representatives
9. Maintain effective communication with customers, workshop staff and other departmental staff.
10. Maintain a high level of appearance with a high standard of courtesy and efficiency contact and communication.
11. Provide regular & good quality communication & feedback to customers, staff & manufacturer partners as required
12. Security of customers vehicles
13. Site parking & housekeeping standards
14. Customer care / customer handling
15. Managing ATF bookings to achieve utilisation of over 92% daily
16. Administor all job card, sublet and invoice for the ATF lane
17. DVSA account management
18. Scheduling MOT dates for maintained vehicles
19. Produce estimates for the workshop for repairs
20. Support and Assist service reception as and when required in particular lunch cover and holiday
21. Daily/Weekly Reports to key accounts
22. Maintenance of Health, Safety & Environmental standards

Our colleagues are our most valuable asset, We act with integrity and together as a team we make a difference.

We would like to hire someone who has motor trade experience (ideally also Kerridge database trained) we are performance driven and strive to deliver an excellent service. therefore you will need to have:

• Ability to build relationships across the business both internally and externally
• Customer Focus - Interpersonal with influencing skills
• Judgment and decision making
• Good IT Skills
• Great telephone manner

From day 1, you will have access to a comprehensive benefits package including:

• Family & Friends Discounted Car Scheme.
• 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service.
• Team Member Auto-enrolment Pension Scheme with employer contribution.
• Onsite mental health first aiders.
• Discounted Healthcare scheme.
• Life Assurance.
• Being brilliant awards.
• Career progression opportunities.
• Internal engagement initiatives
• Retail discounts saving GBPGBPGBP's at high street stores, health & beauty, going out, travel and much more.

We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.