Receptionist

Reception is the heart of our Hotels here at Red Hotels. Absolutely no day is like another! A haven of calm during the quieter months, it turns into a fast-paced place to work during the busy periods - easily seeing many more faces during a peak day.

But we're here for all sorts of other things too; helping colleagues with queries, looking after lost children, offering the occasional doggy day care service and providing our guests with information on the hidden wonders of Cornwall if our guests may wish to go and explore our beautiful coastline.

We are looking for an adaptable, friendly person who has a thorough understanding of a reception, can build genuine relationships as well as deliver exceptional hospitality with an impressive eye for detail. Excellent standard of computer literacy, numeracy, spoken and written English are essential.

Key responsibilities include:

* Spend time getting to know potential and returning guests; anticipating guests needs and expectations

* Provide guests with accurate and up to date information

* Telephones to be answered promptly

* Greeting and hosting all guests and visitors

* Accurate use of a variety of internal booking systems

* Daily banking, floats and petty cash management

* Effective communication to other hotel departments

* Guest data protection