Operations Manager
Looking for a new challenge?
Come and join the UK's longest established independent background screening company
Agenda have been a leading name in the pre-employment screening sector for over 20 years. During this time, our values and ethos have remained consistent. Our global reach and industry leading turnaround times, along with our commitment to being valued business partners, has led to us becoming trusted providers to a wide range of SME and blue-chip companies around the world.
We are currently recruiting for an Operations manager, to manage our pre-employment screening department, staff, and resources effectively and to be responsible for meeting Screening KPI's.
Basic Requirements:
* At least 5 years' experience working at management level within a service-delivery or call centre environment, preferably one which utilised IT systems for the planning tracking and completion of those services.
* Proven experience of managing and motivating staff and of utilising available resources efficiently.
* In-depth knowledge of screening processes, DPA and information security
* Understanding of compliance and quality management, cyber risks, and relevant certification.
* Proven proactive can-do attitude, problem solving skills, values and honesty/integrity driven with a great work ethic.
Duties and Responsibilities:
* Efficiently manage screening department staff, workflow and resources using appropriate planning tools and metrics.
* Plan in advance and distribute across the division's team's workload to meet client's TA
* Contribute towards the production of annual budgets. Achieve a minimum 95% client retention rate through excellent service delivery (quality, cost, and timelines)
* Conduct appraisals and one-to-one reviews ensuring that team leaders and their reportees meet strategic objectives.
* Develop in-depth, operational understanding of the screening platform and the operational team's day to day workload, along with understanding or the processes required to deliver screening checks for clients in-order to support the
* Ensure compliance with information security requirements, including ISO 27001, Cyber Essentials, business continuity processes and the Information Commissioners Office
* Liaise closely with the Head of IT and Compliance to ensure that the highest standards of personal information security are applied, monitored and reviewed.
* Ensure compliance with quality management processes, use ISO 9001 to manage and respond to non-conformances and/or client complaints whilst continually looking for opportunities to improve performance.
* Provide operational management of 3rd Party suppliers to ensure continued high quality and timely service delivery.
* Maintain contact with relevant security groups and networks, including NAPB.
* Any other duties as reasonably required.
Agenda and its clients only recruit people who are passionate about animal care and welfare, people with integrity who are honest and trustworthy and who have a great work ethic. To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment screening as an essential part of the recruitment process
Come and join the UK's longest established independent background screening company
Agenda have been a leading name in the pre-employment screening sector for over 20 years. During this time, our values and ethos have remained consistent. Our global reach and industry leading turnaround times, along with our commitment to being valued business partners, has led to us becoming trusted providers to a wide range of SME and blue-chip companies around the world.
We are currently recruiting for an Operations manager, to manage our pre-employment screening department, staff, and resources effectively and to be responsible for meeting Screening KPI's.
Basic Requirements:
* At least 5 years' experience working at management level within a service-delivery or call centre environment, preferably one which utilised IT systems for the planning tracking and completion of those services.
* Proven experience of managing and motivating staff and of utilising available resources efficiently.
* In-depth knowledge of screening processes, DPA and information security
* Understanding of compliance and quality management, cyber risks, and relevant certification.
* Proven proactive can-do attitude, problem solving skills, values and honesty/integrity driven with a great work ethic.
Duties and Responsibilities:
* Efficiently manage screening department staff, workflow and resources using appropriate planning tools and metrics.
* Plan in advance and distribute across the division's team's workload to meet client's TA
* Contribute towards the production of annual budgets. Achieve a minimum 95% client retention rate through excellent service delivery (quality, cost, and timelines)
* Conduct appraisals and one-to-one reviews ensuring that team leaders and their reportees meet strategic objectives.
* Develop in-depth, operational understanding of the screening platform and the operational team's day to day workload, along with understanding or the processes required to deliver screening checks for clients in-order to support the
* Ensure compliance with information security requirements, including ISO 27001, Cyber Essentials, business continuity processes and the Information Commissioners Office
* Liaise closely with the Head of IT and Compliance to ensure that the highest standards of personal information security are applied, monitored and reviewed.
* Ensure compliance with quality management processes, use ISO 9001 to manage and respond to non-conformances and/or client complaints whilst continually looking for opportunities to improve performance.
* Provide operational management of 3rd Party suppliers to ensure continued high quality and timely service delivery.
* Maintain contact with relevant security groups and networks, including NAPB.
* Any other duties as reasonably required.
Agenda and its clients only recruit people who are passionate about animal care and welfare, people with integrity who are honest and trustworthy and who have a great work ethic. To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment screening as an essential part of the recruitment process