Planned Maintenance Work Controller / Operations Administrator
- Recruiter
- Confidential
- Location
- Plymouth
- Salary
- Competitive
- Posted
- 11 Jun 2021
- Closes
- 09 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Job Title: Planned Maintenance Work Controller
Location: Plymouth
Salary: Competitive, Dependent on Experience
Job Type: Temporary, Full Time (Part time considered - approx. 30 hours)
Founded in London in 1922 Tecalemit has been at the forefront of vehicle servicing & maintenance ever since. We are a business full of great people who care about their jobs, their colleagues and their customers. We are currently looking for someone to fulfil the following.
Job role:
This role is to work within a team of office staff to receive, process, and book planned maintenance and calibration calls for engineers.
Duties:
To ensure that Planned Maintenance and Calibration work is planned in the engineer diary and dates communicated and agreed with customers
To provide an administration support function related to our full turnkey operation
Interact with customers ensuring service levels are in line with SLAs
Manage own diary and assess priorities
Attend and contribute to meetings with internal staff and suppliers as required
Ensure procedures are in place and being adhered to, so that jobs are processed and invoiced accurately
To ensure that once calls are logged, they are seen through from start to completion
Ensuring communication with customers and appropriate turn around for response times
Ensure that customers are regularly updated with progress of incomplete jobs
To escalate any jobs which need Management intervention either Technical or Customer Care issuesAbout you:
Experience of Service Desk, including routine maintenance bookings would be an advantage
Good interpersonal skills
Ability to manage own time effectively
Proactive, can-do approach
Strong organisational & communication skills
Ability to be assertive, and calm under pressure
Able to multi task and prioritise multiple requests
Knowledge of MS OfficePlease click the APPLY button to send your CV and Cover Letter for this role.
The Company recognises their duty to actively promote Equal opportunities for all employees and to eliminate discrimination (whether direct or indirect or perceived) in its various forms.
It is our intention to do what is reasonably practicable to ensure the company's employment methods and procedures achieve this.
The main areas for recognised discrimination are: Age, Disability, Gender Re-assignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex, Sexual Orientation.
Candidates with the experience or relevant job titles of; Timetable Coordinator, Resource Coordinator, Engineering Coordinator, Scheduling Assistant, Administrator, Workforce Planning, Scheduling Assistant, Senior Coordinator, Appointment Administrator, Operations Scheduler, Operations Coordinator, Logistical Planning, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator will also be considered for this role
Location: Plymouth
Salary: Competitive, Dependent on Experience
Job Type: Temporary, Full Time (Part time considered - approx. 30 hours)
Founded in London in 1922 Tecalemit has been at the forefront of vehicle servicing & maintenance ever since. We are a business full of great people who care about their jobs, their colleagues and their customers. We are currently looking for someone to fulfil the following.
Job role:
This role is to work within a team of office staff to receive, process, and book planned maintenance and calibration calls for engineers.
Duties:
To ensure that Planned Maintenance and Calibration work is planned in the engineer diary and dates communicated and agreed with customers
To provide an administration support function related to our full turnkey operation
Interact with customers ensuring service levels are in line with SLAs
Manage own diary and assess priorities
Attend and contribute to meetings with internal staff and suppliers as required
Ensure procedures are in place and being adhered to, so that jobs are processed and invoiced accurately
To ensure that once calls are logged, they are seen through from start to completion
Ensuring communication with customers and appropriate turn around for response times
Ensure that customers are regularly updated with progress of incomplete jobs
To escalate any jobs which need Management intervention either Technical or Customer Care issuesAbout you:
Experience of Service Desk, including routine maintenance bookings would be an advantage
Good interpersonal skills
Ability to manage own time effectively
Proactive, can-do approach
Strong organisational & communication skills
Ability to be assertive, and calm under pressure
Able to multi task and prioritise multiple requests
Knowledge of MS OfficePlease click the APPLY button to send your CV and Cover Letter for this role.
The Company recognises their duty to actively promote Equal opportunities for all employees and to eliminate discrimination (whether direct or indirect or perceived) in its various forms.
It is our intention to do what is reasonably practicable to ensure the company's employment methods and procedures achieve this.
The main areas for recognised discrimination are: Age, Disability, Gender Re-assignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex, Sexual Orientation.
Candidates with the experience or relevant job titles of; Timetable Coordinator, Resource Coordinator, Engineering Coordinator, Scheduling Assistant, Administrator, Workforce Planning, Scheduling Assistant, Senior Coordinator, Appointment Administrator, Operations Scheduler, Operations Coordinator, Logistical Planning, Customer Service Administrator, Business Support, Office Support, Logistics Coordinator will also be considered for this role