Service Desk Analyst
- Recruiter
- Reassured Limited
- Location
- Chester
- Salary
- Competitive
- Posted
- 11 Jun 2021
- Closes
- 18 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Company Description
Reassured Ltd is the largest non-advised life insurance intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Brighton, Bournemouth and Chester. We are an ever growing company seeing a headcount growth of over 1000 employees and successfully launched 4 new sites in 2020. Growth continues to be our theme in 2021, with new Advised business offering, a growing sales team and support team across the entire business with further ambitions to open new locations across the UK. We arrange over 15,000 new customer life insurance policies per month with leading sales conversions and customer satisfaction metrics. The business is outbound, B2C sales from internet generated customer enquiries.
We are the 2019 BESMA Sales employer of the year, 2019 BESMA Sales team over 50 people of the year & Inspire 19 employer of the year. In 2018, Reassured was awarded the Princess Royal Training Award for outstanding achievements in on boarding and developing our employees. We have also just been voted number 12 on Sunday Times' best Companies to work for in Mid Size Business category.
Job Description
Reassured is a leading financial services broker based in Basingstoke, Hampshire that sells Life Insurance directly to the consumer by telephone. The role of the IT Service Desk Analyst is to monitor and maintain the IT systems and networks within the business, ensuring minimal disruption to the daily business. This is a hands-on technical role, solving a wide range of IT problems across the businesses.
The ideal person will be technically minded with exceptional interpersonal skills and natural attention to detail. An excellent communicator, this person will have the ability to question non-technical colleagues about technical issues in order to quickly diagnose the problem and communicate the solution in a timely fashion. In return we can offer progression in a growing IT department at the heart of a successful and growing company. The ability to work flexible hours is required.
Key Responsibilities
Installing and configuring computer hardware operating systems and applications
Troubleshooting system and network problems including diagnosing and solving hardware/software faults and talking staff through a series of actions to resolve technical issues both onsite and remotely
Testing and evaluating new technology and supporting the rollout of new applications
Providing support, including procedural documentation and relevant repairs onsite and remotely
Setting up new users' accounts and profiles and dealing with password issues
Escalating serious technical issues as and when appropriate
Replacing parts and ordering consumables as required
Qualifications
Knowledge
Strong understanding of software, operating systems, networks and VoIP/PBX
Skills
Great problem solving skills and logical thinking
The ability to prioritise and manage a busy workload with many open cases
The ability to work well under pressure and to strict deadlines with attention to detail
A genuine interest in technology and business with the ability to self-motivate
Excellent written, verbal & listening communication skills
Ability to build rapport effectively with colleagues
Great attention to detail
Essential Experience
At least one year's experience in supporting a mixed Windows including, GPO, WSUS, MS Exchange (2010+), and MS Office (2007+) / Office 365
Desirable Experience
Familiarity with Jira (or a service desk ticketing system)
Some exposure to ITIL
Formal qualifications a bonus
Additional Information
Must have a driving licence and access to a vehicle as this role will require you to travel to various offices across the North Region.