My Helpdesk Pensions Officer

The salary for this role is GBP24,780 for working 36 hours per week.

This is an great opportunity for a customer focused individual to join The My Helpdesk Pension team, based within the Surrey County Council's Helpdesk- providing pension related advice and support to staff.

The My Helpdesk Team offers a front-line service to all Surrey County Council employees as well as external colleagues and customers. Enquiries are dealt with by telephone or email. This role sits within the part of the team that handles enquiries on all aspects of the LGPS/Surrey Pension Scheme.

We are looking for someone who always put the customer first and can demonstrate excellent customer service skills. You will be able to work efficiently and thrive in a varied and fast paced environment. This role provides an excellent opportunity to gain knowledge of the Local Government Pensions scheme and experience a broader range of work areas and an insight into how different teams work.

As the first point of contact for the Local Government Pension scheme, you will have an extremely important role to play which demands a positive and proactive attitude. You will need to be a good listener, thinking clearly and quickly to respond to enquiries, as well as an ability to empathise with customers when dealing with sensitive issues. Attention to detail is essential for this role and you will need to be confident and competent in using the various IT systems The Helpdesk team use. Your high standards of spoken and written English together with the ability to provide prompt, efficient and sensitive responses will enable you to deliver a high-quality advice service to people from a range of diverse backgrounds.

You will be part of a well-supported, friendly team and provided with a 4 week training programme so that you have the tools to work independently to allow you to deliver excellent service and support to our customers. You will also be given the opportunity to attend further training as part of your ongoing development.

We are looking for someone who has:

• Excellent written and oral communication and interpersonal skills
• Experience of providing high levels of customer care and professionalism to members of the public
• Good IT skills and the ability to use databases to a high standard of accuracy
• The ability to work effectively and flexibly and as part of a team
• The ability to retain new information
• An understanding of Local Government pension scheme would be helpful, but not essential.

This role offers the opportunity to work from home, with travel to Weybridge and training at our Leatherhead office.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

We look forward to receiving your application.

Contact Details

For an informal discussion about this role, please contact Beth Evans - Pensions Helpdesk Supervisor on or Michelle Marshall - Helpdesk Manager on .

Additional Information

The job advert closes at 23:59 on 27th May 2021.

Interviews will take place week commencing 7th June 2021.

Please note this is a 12 month secondment / fixed term contract opportunity.

This role will initially be based at Fairmount House, Bull Hill, Leatherhead, KT22 7AH. It has now been confirmed we will be relocating in the summer to Dakota House, Sopwith Drive, Weybridge, KT13 0NT, but there is also an opportunity for a large element of home working.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.