Customer Support Assistant

Location
Milford, Belper
Salary
Salary negotiable depending on experience
Posted
11 Jun 2021
Closes
09 Jul 2021
Contract Type
Permanent
Hours
Full Time

About Us

We are a growing, friendly company based in the heart of Derbyshire, providing web-based solutions for eLearning, HR, and business administration to the healthcare sector and are eager to expand our exceptional Customer Support Team.

With a sociable and lively culture, you’ll be challenged but rewarded by working for this evolving business, where you’ll meet lots of great people.

On a day to day basis you will be a key member of our Customer Support team, as well as working alongside our Sales, Development and Events & Media teams.

Your duties would include:

  • Quickly learning the functions of the system to log in and respond to customer queries.
  • Accurately record and log interactions with customers and updates account information and be able to retrieve this information to create reports for management.
  • Patiently listening attentively to customers and connecting them with the appropriate department to address their needs.
  • Working in the office as part of an administration team, providing support to various parts of the business as well as individual responsibilities.
  • Answering telephone calls from customers.
  • Working on a range of Microsoft programs.
  • Operating a busy LiveChat support system.
  • Accurate record-keeping.

About You

We are looking for a hardworking, dedicated, and confident individual, who is willing to work independently and as part of a larger team. You would be one of our first points of contact, and be responsible for assisting with customer queries, technical assistance, and product support.

We are looking for someone who:

  • Is a good team player.
  • Has excellent timekeeping.
  • Has a confident and professional phone manner.
  • Is responsible.
  • Has a positive working attitude.
  • Can prioritise tasks.
  • Has a high attention to detail.
  • Can remain calm under pressure.

Salary negotiable depending on experience.

Benefits include health insurance and Perkbox subscription.

Website – www.bluestreamacademy.com

Apply for Customer Support Assistant

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.