Customer Support Assistant
We are a growing, friendly company based in the heart of Derbyshire, providing web-based solutions for eLearning, HR, and business administration to the healthcare sector and are eager to expand our exceptional Customer Support Team.
With a sociable and lively culture, you’ll be challenged but rewarded by working for this evolving business, where you’ll meet lots of great people.
On a day to day basis you will be a key member of our Customer Support team, as well as working alongside our Sales, Development and Events & Media teams.
Your duties would include:
- Quickly learning the functions of the system to log in and respond to customer queries.
- Accurately record and log interactions with customers and updates account information and be able to retrieve this information to create reports for management.
- Patiently listening attentively to customers and connecting them with the appropriate department to address their needs.
- Working in the office as part of an administration team, providing support to various parts of the business as well as individual responsibilities.
- Answering telephone calls from customers.
- Working on a range of Microsoft programs.
- Operating a busy LiveChat support system.
- Accurate record-keeping.
We are looking for a hardworking, dedicated, and confident individual, who is willing to work independently and as part of a larger team. You would be one of our first points of contact, and be responsible for assisting with customer queries, technical assistance, and product support.
We are looking for someone who:
- Is a good team player.
- Has excellent timekeeping.
- Has a confident and professional phone manner.
- Is responsible.
- Has a positive working attitude.
- Can prioritise tasks.
- Has a high attention to detail.
- Can remain calm under pressure.
Salary negotiable depending on experience.
Benefits include health insurance and Perkbox subscription.
Website – www.bluestreamacademy.com
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