Insurance Customer Service Expert
An exciting opportunity to join an established insurance business who are a market leader in their sector in their Halesowen office as a Customer Service Associate managing all customer queries that may occur throughout the lifecycle of their insurance policy. This is an office based position however their may be some flexibility to work a 60/40 Office / home working split in the long term.
As an Insurance Customer Service Associate you will act as a key point of contact for customer's that have purchased their insurance online. All of the customer's will have purchased an on board telematics system which will offer them a discounted rate of their insurance by monitoring their driving.
It will be your responsibility to validate customer's policies to ensure that the details that they have supplied are accurate and valid.
You will then be a point of contact for the customer throughout the life of the policy. You will carry out any changes that need to be made and offer help with any potential policy queries to ensure the high level of service offered at the start of the process is offered throughout.
Their exciting product is continually evolving offering the customer and company a fluid product that is able to develop alongside technological advancements.
Customer service is a key part of the role as you need to continually offer an exceptional level of service to match the product that you are discussing.
Successful candidates will have a positive attitude with a desire to embrace continual change. Insurance experience is ideal, however all customer service experience from either a contact centre or customer focused environment will be considered.
You will be rewarded with a competitive package alongside a vibrant working environment with the opportunity to develop a long term career. You have a good work life balance working no later than 6pm. Long term flexible options for some home working long term are currently being discussed.