Supported Housing Officer

Bath, Somerset
£26,520 per annum
11 Jun 2021
29 Jun 2021
Contract Type
Full Time

Supported Housing Officer


37 hours per week, permanent



  • Can you deliver exceptional face-to-face customer experiences?
  • Do you easily build effective relationships with a wide range of people including young people and colleagues, with an ability to influence and negotiate?
  • Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
  • Do you have the skills to really listen to and recognise what it is that their customers really want and be committed to achieving the best possible outcome?


If your answer to these questions is yes, our client has an exciting new job opportunity that could be for you.


What you'll be doing 

You’ll be working in our client’s supported accommodation service which works holistically with young people, supporting them in a planned way to address the barriers they experience in the face of homelessness.


You’ll use your ability to engage, support and motivate people with a diverse range of needs, to prepare for independent living as well as fulfil their personal goals and aspirations.


You will be managing rent actions and monitoring systems to ensure young people are able to manage their benefits, income and finances.


You will lead on dealing with breaches of tenancy or license agreements utilising warning and prevention of eviction procedures and supporting the customer to make positive changes.


More about you 

You’ll have experience of working in a housing, social care or community environment, with a good understanding of the challenges and issues affecting young people and be keen to join us in creating both vibrant and safe places for people to live.


You’ll be highly self-motivated with excellent communication and interpersonal skills.


You will need to demonstrate the ability to manage voids and complex arrears cases using rent monitoring actions and intensive housing management support. 


You will also deputise and lead colleagues in the Team Leader’s absence and have strong problem-solving skills as well as excellent attention to detail and ability to meet performance targets.


You will have a willingness to learn about site health and safety and support the team to manage and coordinate health and safety actions.


At the same time, you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!


We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.


When and where you'll be doing it 

Participation in an on-call rota to provide out of hours emergency support is required and flexibility will be essential as the hours of work are 37 hours per week. Shifts consist of 9am- 5pm, 10pm- 6pm, 12pm- 8pm. Weekend working on a rotation of every 5 weeks. 


Closing Date: Monday 29th June 2021 (midnight)

1st Stage Interview: Thursday 8th July 2021

2nd Stage Interview: Wednesday 14th July 2021