Credit Controller - Stockport
Location - Stockport (onsite)
Duration - 6 months
Rate - GBP13ph PAYE
As a member of the Managed Collections Team within Group Customer Billing & Assurance, you'll be responsible for cash collection and debt reduction against an assigned portfolio of accounts. You'll educate customers to make payment by the due date, encourage our preferred payment methods, and ensure any barriers to payment are resolved to facilitate payment. You'll be working with other teams to provide a seamless service to our customers, utilising a rang of shared support services, and delivering a brilliant customer experience.
Your targets and KPIs will focus on cash collection, debt reduction, and delivering a quality service to our customers.
*Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
*Investigating and resolving payment related queries in a professional, timely and quality manner.
*Escalating cash risks for intervention within the company and the customer's organisation to avoid late payment/poor customer experience.
*Meeting set targets for cash collection/overdue debt, quality, and customer experience
Skills & Experience:
*Experience in credit control/cash collection techniques and process (desired/preferred)
*Experience of working in customer facing roles with high quality call standard/monitoring in place
*Experience of dealing with inbound customer calls/complaints via telephone and subsequent call handling/resolution required.
*Financial acumen/competency and understanding in dealing with account/invoice reconciliations and financial transactions.
*Background and experience in Customer Service, (B2B Collections or Credit Control experience desired/preferred).
*Excellent Customer Service and rapport building/negotiation skills
*Great communication skills with strong written and verbal competency.
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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