Graduate IT Support Analyst
- Recruiter
- The People Network
- Location
- Swindon
- Salary
- 26250.00 GBP Annual
- Posted
- 11 Jun 2021
- Closes
- 14 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Graduate IT Support Analyst - Linux, PL/SQL
Graduate IT Support Analyst required on a permanent basis for a globally expanding, fast paced and dynamic organization at HQ based in Swindon. As a Graduate IT Support Analyst, you will be a key part of a team that collectively deliver a world class seamless 24/7 IT Service Operation support, by effective system monitoring and providing excellent customer service and solving problems through logical thinking.
As a Graduate IT Support Analyst, you can expect to receive the following remuneration:
- Basic salary of up to GBP21,000
- Shift Allowance of 20% (2-2-3-2-2-3 Rotating days/nights)
- Annual Bonus of 5%
- 25 Days Holiday, plus Bank Holidays
- Pension Scheme
- Gym Membership
- Medical Cover
- Ensure that Service Level Agreements and Key Performance Indicators are met
- Perform initial discovery' on new incidents/demands to determine whether they have an appropriate level of detail as required for further analysis/investigation
- Resolve Incidents and where not possible functionally escalate to appropriate support teams
- Perform pattern recognition/analysis on demands/incidents to highlight trends and pressure points on the platform
- Build strong working relationships with both internal and external stakeholders
- Basic Oracle SQL (PL/SQL) familiarity
- Basic Unix (Solaris/Linux) familiarity
- A degree or high level qualification in Computer Science or similar.
- Communication skills, written and oral
- Organisation and prioritisation
- Good interpersonal and relationship building skills
- Initiative and proactivity
- Logical thinking and problem solving
- Taking ownership
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.