Customer Service Advisor - Positions Available

Recruiter
Appcastenterprise
Location
Swindon
Salary
Competitive
Posted
11 Jun 2021
Closes
09 Jul 2021
Contract Type
Permanent
Hours
Full Time

We have vacancies available on a permanent and fixed term contract basis with our customer contact teams!

If the below sounds like the role for you we'd love to hear from you!


We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is helping people make the most of life through better everyday health. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.


You'll be:

Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.

Providing customers with information which is complete, accurate and up-to-date.

Taking full ownership of queries and following them through to a successful outcome.

Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.

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