Digital Operations Manager

50000.00 - 55000.00 GBP Annual + Excellent Salary, Bonus & Benefits
11 Jun 2021
11 Jun 2021
Contract Type
Full Time
Digital Operations Manager

The Digital Operations Manager will work closely with the Head of Digital to maintain the stability and optimal performance of the Digital and Data products and related toolkits, to deliver the best experience for both internal business and external users.

Duties will include owning the change and day to day operational processes for Digital and Data products, ensuring appropriate levels of governance whilst maintaining the agility to rapidly respond to evolving customer needs to deliver competitive advantage for the business.

Responsibilities will also include management of the digital and data supply chain, ensuring SLAs and performance targets are consistently achieved, as well as developing and owning the software quality management framework.

Key Accountabilities

* Monitor the performance and availability of key digital and data products and platforms to ensure optimal performance and the delivery of the best experience for both internal business and external users.

* Oversee the delivery of change initiatives, focusing on delivering on time and on budget, with the desired level of quality.

* Manage the Digital and Data supply chain, setting performance targets and ensuring value for money is provided to the business.

* Work closely with team leads to instil agile best practices at both delivery and project management levels.

* Identify opportunities to make process and efficiency improvements to the digital and data operational model, working with the Head of Digital to implement and deliver improvement plans.

* Work closely with key business stakeholders to capture and document requirements and provide regular performance and project updates.

* Influence digital and data strategy, working closely with the Head of Digital and team leads.

* Develop and implement a quality management framework to improve user experience, minimise defects and to increase the value from digital and data products.

* Own the incident management approach for the digital and data products, aligning to the wider IT incident management policy.

* Work closely with the Senior Digital Product Manager to develop new digital products and maintain existing digital products.

Essential Skills & Experience:

* Experience of digital operations and the management of digital platforms

* Experience of the digital product lifecycle from inception to end of life

* Track record of implementing new process controls and governance to reduce risk

* Experience of quality management

* Experience of Agile delivery methods including SCRUM and DevOps

* Experience of digital project management

* Technically proficient across digital technologies

* Experienced user of Google Analytics

* Experience of website monitoring and alerting tools

* Excellent communication and written skills

* Excellent relationship builder and strong influencer

* Strong problem-solving skills

* Ability to make recommendations based on complex multilevel data

* Capable of managing a broad range of projects and activities

* Experience of working with multiple Content Management Systems

Desirable Skills & Experience:

In-depth understanding of website security and GDPR best practice

Experience of working in the construction/house building sector

Experience of HTML, CSS, JavaScript, XML and other web languages

Experience of digital marketing including SEO, PPC and paid social

Experience of working with e-mail marketing and CRM systems

Good working knowledge of data and analytics practices

Education Essential:

Degree qualified or equivalent experience


Product owner qualification

Agile related qualification

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