Guest Services Advisor -

Recruiter
Butlins
Location
Minehead
Salary
Competitive
Posted
11 Jun 2021
Closes
09 Jul 2021
Contract Type
Permanent
Hours
Full Time
Butlin's is looking for new recruits to
come and join them this summer. If you enjoy working with others, are ready to
learn something new, roll up your sleeves, get stuck in and have some fun - we
might have your next job waiting for you. Working at Butlin's as a Guest services team
member means being part of a big-hearted team of people who are responsible for
providing our guests with an altogether more fun and entertaining holiday. We know that It takes a team effort to put on
the show here and we're looking for likeminded people who - like to work as part of a team. are comfortable and confident to talk to our
guests. are comfortable to work in a busy environment
and can dial up the energy when it's required. Have a positive outlook and a 'can do' attitude. Can deliver a high level of service and will
always strive to exceed the guest's expectations. The main purpose of this role is to
maintain excellent guest relations in a fast-paced back of house environment.
This is a mainly telephone based role, but you will be required to work front
of house in our busy check-in areas and meeting guests face to face where
needed. You will be dealing with all guest queries or concerns in a polite and
professional manner and offering advice and solutions to our guests. We are looking for candidates who: Have the ability to provide excellent customer
service and communication skills. Be a multi skilled team member that can log
guest's feedback and report jobs while holding a conversation with the guest in
person or over the phone. Be able to demonstrate a flexible and organised
approach combined with numerical and observation skills. Be an enthusiastic team player and be able to
follow good working practises and achieve deadlines set. Be able to work across multiple computer systems
(booking system, feedback system, job reporting system, Microsoft Outlook &
Microsoft Teams. IT Literate is essential (Word, excel,
Microsoft) Normal Working Hours: Normal working hours will be between the hours
of 9am and 5pm and between 9am and 11pm on our intake days. Days will include
Evenings and weekends; Flexibility will be required on our busier days. We think working at Butlin's is a pretty special
place to be and here are just a few of the benefits for working with us: Resort discounts on food and drink in our retail
outlets. Free use of many of the resort facilities for
you, and significantly discounted rate for your friends and family. Subsidised OFSTED Nursery facilities available
on resort Discounted Bourne Leisure holidays for you, your
family and friends Free parking on resort Reward and recognition schemes including long
service and team member of the month as well as lots of other team incentives.

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