Customer Service Advisor

Recruiter
Candidate Source Ltd
Location
Birkenhead
Salary
22000.00 GBP Annual
Posted
10 Jun 2021
Closes
14 Jun 2021
Contract Type
Contract
Hours
Full Time
One of the UK's leading providers of business services within the Life and Pensions sector are offering fantastic opportunities for a Customer Service Advisor to work on a new project in Liverpool. You will be dealing with inbound calls from customers who own life / pensions products and providing them with information and advice.

Candidates will be required to work 35hr week with shifts between 8.30am - 5.30pm from Monday to Friday on the client site in Liverpool. Please note the office in line with COVID-19 social distancing rules which the client will have in place to ensure your safety. This is a contract to permanent opportunity.

Please note you will not be making any cold calls or required to cross or up sell any products at any time.

As a Customer Service Advisor, you will:
  • Manage inbound calls to discuss any question or queries around the life or pension product.
  • Provide a clear and efficient response within company guidelines and always putting the customer first.
  • Discuss their circumstances to fully understand any concerns or issues they may have.
  • Provide them with clear information and guidance to outline the options and advice available to them in line with the bank's procedures.
  • Update the client database with all key information required from the call.
  • Work to client and regulatory policies and procedures at all times.
To be a successful Customer Service Advisor you will have the following skills and experience:
  • Excellent communication skills, to include fluent English both written and verbal.
  • Previous customer service experience is essential.
  • Numerate, analytical with excellent IT systems orientation.
  • Strong ability with Word and Excel.
  • Extremely professional, well presented and motivated with a strong work ethic.
  • Flexible and dedicated with the desire to succeed at all costs.
  • This is an ideal opportunity for someone who has previous banking customer service experience.
  • Must be able to travel to Liverpool for this role.
  • Required to complete a Criminal Records Bureau check for this project.
  • Required to undertake a full credit check report.

To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.

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