Customer Service Advisor

Cordant Contact Centre
9.50 GBP Annual
11 Jun 2021
11 Jun 2021
Contract Type
Full Time
Customer Service Advisor based in Darwen (BB3)

Offering GBP9.50 per hour

Full time role working 37.5 hours per week between Monday to Friday (no weekends!) between 8am-6:30pm

Start Date: 14th June 2021

Our client is currently recruiting for passionate, experienced and hard working individuals to join their existing Customer Service team based in Darwen. Within this role you will be working on behalf of TV Licensing supporting customers with a wide range of queries.
The Person

You will have:

  • The ability and motivation to work to set key performance indicators (KPls) and performance targets
  • The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
  • The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Excellent communication - oral and written and a good telephone manner
  • Excellent listening skills
  • An ability to be empathetic to the customer
  • Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
  • Ability to work between multiple operating systems
  • Basic computer literacy and keyboard skills
  • A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet

The Role

In this role you will:
  • Complete telephony, digital and admin-based tasks to service customer queries
  • Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
  • Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
  • As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
  • Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in.
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
Working Hours
  • Working Monday to Friday - no weekends included!
  • Working shifts between 8am-6:30pm - this role requires fully flexibility between those times
  • 37.5 hours per week, 7.5 hours per shift

Pay Rate
  • GBP9.50 per hour

All successful candidates will be required to pass a CRB and Credit Check for this role.