Shops Duty Manager

As
a Butlin's team member your role will involve interaction with our guests, so
we are looking for people who can engage and relate to a wide range of people
and are always willing to go the extra mile on their behalf. Our
business is open 7 days a week and therefore flexibility, reliability and
punctuality are all essential, as you will form an important part of a team Description
of position In
conjunction with your Line Manager and other Duty managers your role is to be
responsible for leading your team in the smooth and efficient day to day
running of your area. You
will provide an environment that allows your team to perform at their best, through
high performance and high fulfilment and giving our teams the opportunity of a
lifetime, whilst delivering our mission statement values. To
be an accountable person in the absence of your line manager delivering the
business KPI's. Key
responsibilities and duties include: Takes ownership during your shift, ensuring consistent delivery of a quality Butlins experience in line with brand/venue guidelines. Role models the mission statement values and leads by example by working alongside your team and supporting them during trading/operating hours. Leads and coaches the team at all times. Takes accountability for 'on the job' train9ing and verification of the standard achieved. Takes accountability for carrying out PDP's with team members and checking in at regular intervals throughout the year. Monitors, coaches and provides feedback on team members performance, escalating concerns to the venue/department manager. Supports with the organisation and roll out of department activities, including compliance training. The
ideal candidate should have: Understanding
of different communication styles and an ability to communicate
effectively. Previous
experience of leading a team. Problem
solving attitude. Flexible and adaptable. Previous retail
experience. We think working at Butlin's is a pretty
special place to be and here are just a few of the benefits for working with
us: Resort
discounts on food and drink in our retail outlets. Free use of
many of the resort facilities for you, and significantly discounted rate
for your friends and family. Subsidised
OFSTED Nursery facilities available on resort Discounted
Bourne Leisure holidays for you, your family and friends Free parking
on resort Reward and
recognition schemes including long service and team member of the month as
well as lots of other team incentives. If you think you have what it takes to come
and be part of our team, we'd love to hear from you.