Customer Service Advisor

Arden Personnel
18000.00 - 18500.00 GBP Annual
11 Jun 2021
11 Jun 2021
Contract Type
Full Time
Customer Service Advisor - Redditch - GBP17-17,500 per annum

Arden Personnel is working on behalf of Redditch-based company WiderPlan. WiderPlan equips organisations to make a real difference to the lives of their employees. They are recruiting for a Customer Service Advisor, working full-time with set working hours of 10 am - 6 pm but with the flexibility to work remotely

As a Customer Service Advisor, your main responsibilities will be to:
  • Answer a large volume of incoming calls from a variety of people from employees, employers, childcare providers
  • Answer e-mail queries in a timely manner using Sirportly
  • Make outgoing calls to employers, employees, and childcare providers
  • Deal with any incoming complaints in a professional manner
The Successful Applicant To be considered for our Customer Service Advisor role:
  • Previous experience of working in a similar office based role
  • Good communication skills.
  • A sound working knowledge of Microsoft Office suite or a willingness and ability to learn
  • Confidence taking telephone call enquiries from a variety of sources.
  • Attention to detail to ensure accurate completion of forms and records.
  • Ability to cope with a varied workload, including staying calm under pressure and actively seeking jobs in quieter periods.
  • Ability to work on own initiative, with a low error rate.
What's on Offer? As a Customer Service Advisor, you will receive;
  • A competitive salary of GBP17,000 - GBP17,500 based on a 37.5-hour working week
  • Net deduction childcare voucher scheme
  • Cycle to work scheme
  • Health Insurance Plan
  • Occupational Pension Scheme
  • Holidayflex scheme - holiday purchase and carry over
  • Free on-site parking when in the office