Finance and Service Account Coordinator
We are recruiting for a newly created role dedicated to delivering 'best in class' customer experience to our clients' account holders. This is an interesting role that will draw on diverse experience and will include liaising with colleagues across the business within Sales, Service & Finance.
You will be highly organised and able to perform multiple tasks for different teams/clients at the same time. Ideally, you will have experience of credit control processes and be able to demonstrate excellent customer service delivery which is aligned with the interests of the business and its customers.
•Ensure customer data is up to date
•Provide accurate management data
•Log calls and update customers with ETA's/completion of the call
•Provide pricing upon request
•Communicate with customers about repair calls - advising of job status/delays
•Investigate and resolve customer complaints, quickly and patiently
•Work closely with stakeholders to minimise risk whilst supporting business growth
•Provide Service Technicians with further information as required such as access times, spend limits etc.
•Support Business Development Managers
•Produce customer quotation and parts ordering when approved
•Track warehouse orders to coordinate delivery with technician schedule
•Maintain accurate customer information on SAP (address, contact details, access times etc.)
•Manage and maintain the ledger ensuring information is current and accurate
•Processing incoming funds and posting payments to debtor's accounts
•Check and approve applications based on company standards and requirements and data input of new accounts
•Compiling ledger reports, producing monthly statements, and sending dunning letters
•Maintain the credit-control system and processes in collaboration with Sales, Service, Marketing and Finance colleagues
•Work closely with the Credit Manager to improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal proceedings if necessary.
Essential skills, knowledge, and experience:
•Proven experience within a busy Sales Ledger function and within an inbound customer service administration role
•Outstanding interpersonal and communication skills (written and verbal)
•Computer literate - Microsoft Office including Excel
•Strong analytical skills and an eye for detail
•The ability to listen to customers and negotiate solutions
Desirable skills, knowledge, and experience:
•Working knowledge of SAP and/or CRM software
•Advanced Excel skills
•Experience from within the catering industry
•A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude:
•Able to manage time and work under pressure to tight deadlines
•High attention to detail
•Tenacious, persistent, and balanced
•Patient and with the ability to remain calm
•Open and enthusiastic approach whilst remaining firm and professional
•Excellent telephone manner, able to remain calm under pressure and to deal with demanding customers.
•Methodical and organized - able to manage time and work under pressure to tight deadlines
•Able to manage the demands of numerous tasks.
?37.5 house per week - 8.30am - 5pm
•24 days annual leave plus bank holidays
•Employee Assistance Programme
•Staff Perks & Savings Scheme
•Free Tea and Coffee
•Dress Down Days
Interested? Click APPLY NOW, we would love to hear from you!