Customer Service Advisor

9.26 GBP Annual
11 Jun 2021
09 Jul 2021
Contract Type
Full Time

If you love working in a fast-paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be sorting out a missing parcel or an account query but you'll put the customer first.

Based at our Contact Centre in Armthorpe Doncaster; This is a unique customer service role as there are no sales targets; you'll purely be measured on service you deliver so you can focus entirely on giving truly outstanding customer service. Our contact centre has doubled in size and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.

About You

We are looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don't worry if you don't have the experience of working in a call centre, we are happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. We provide 3 weeks of in - depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

You'll also be required to:

  • Give exceptional customer service by truly listening to the customer and resolving their queries.
  • Treat every customer like it's your first and only customer that day.
  • Navigate through various computer systems, liaise with other teams across Next if required.
  • Work to set Key Performance Indicators and Standard Level Agreements.
  • Engage with customers and colleagues, creating a people focused work culture.

Keywords: Call Centre | Customer Service | Inbound | KPIs | Telephony | Email | SLAs | Customer Support | Contact Centre | IT Literate | Administration | Part Time


Bonus Scheme - Pension Scheme - Share Save Scheme - Life Assurance - Staff Discount

Additional Information

Shifts: 10 am to 8 pm (33.25 hours). We operate a 4 on 4 off 8-week rotation rota. You'll receive GBP9.26 per hour plus as additional GBP1 when working at the weekend.

You must be able to commit to full time training Week commencing 24 May 2021. Based on site at our Doncaster contact centre. During our peak trading periods you'll also be required to work an additional 4 hours for 20 weeks of the year.

Essential Skills

With previous experience in customer service, ideally within a call centre environment, you'll be a team player with excellent communication skills, working in a fast-paced environment you'll be extremely self-motivated and have excellent attention to detail. You'll be up for a challenge, and enjoy sorting out customers' problems so they're able to continue to shop with us.

  • You'll be a natural problem solver with the ability to think outside of the box.
  • Be able to communicate in a confident, clear and friendly manner.
  • Have excellent literacy, numeracy and PC skills with the ability to pick things up quickly.
  • Enjoy providing exceptional customer service.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

About Company

You know Next, but did you know we're a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 540 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So, we've gone global!