Service Support Advisors

About the Role:

As an advisor within our clients' service division, you will liaise with colleagues such as Account Coordinators, Service Call Planners, and approximately 90 field-based Service Technicians.You will also collaborate with internal colleagues within the other departments such as Spares, Sales, and Accounts to resolve customer issues.

Location: Milton Keynes/Working From Home.

Positions Available: x 2

Main Responsibilities:

?Customer Service

Respond to customer calls & emails (approx. 30 per day) with an emphasis on inbound customer queries.

Log calls/update customers with ETA's/completion of the call.

Provide pricing upon request

Communicate with customers about their repair calls - advising of any delays/ job status

Investigate and resolve customer complaints, quickly and patiently to achieve 'best in class' customer experience.

Field Support

Provide Service Technicians with further information as required (access times, spend limits etc.)

Support Business Development Managers

Service Administration

Produce customer quotations and parts orders upon approval

Track warehouse orders to coordinate delivery with technician schedule

Maintain accurate customer information on SAP (address, contact details, access times etc.)

Essential skills, knowledge, and experience:

Excellent telephone manner, able to remain calm under pressure and to deal with demanding customers.

Methodical and organised

Able to manage time and work under pressure to tight deadlines

Able to manage the demands of numerous tasks.

Team player and problem solver

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Desirable skills, knowledge, and experience:

Working knowledge of SAP and/or CRM software

Experience from within the catering industry

A B2B and/or SME background would prove a distinct advantage

Aptitude & Attitude:

Methodical and organised

Able to manage time and work under pressure to tight deadlines

Able to manage the demands of numerous tasks

Team player

Excellent telephone manner, able to remain calm under pressure

Self-motivated

Hours:

37.5 house per week

Shifts varying between 08:00 - 18:00 + Weekend cover as required (on a rota)

Benefits include:

Competitive Salary

Contributory Pension

Life assurance

24 days annual leave plus bank holidays

Employee Assistance Programme

Staff Perks & Savings Scheme

Free Parking

Free Tea and Coffee

Dress Down Days

Staff Events

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Interested? Click APPLY NOW, we'd love to hear from you!