Customer Service - French Speaking

**** French Speaking Customer Service Vacancy ****

Are you an experienced Customer Service Representative within the manufacturing / production industry who can speak fluent French and would like to work for a company who not only look after their staff but nurture and progress them?

What's in it for you?

• An attractive base salary which can be discussed prior to application to the company.
• More than the standard minimum number of holidays per year.
• Excellent pension contributions.
• Life Assurance.
• An Annual Attendance Bonus (just for turning up to work every day).
• Modern style offices with a friendly and humorous environment.

The CSR role is imperative to the business and you will be delivering first class customer support to all French based customers.

Key Tasks of the CSR:

• Deal with all customer enquiries and orders by phone / e mail
• Input customer orders into system (SAP)
• Proactively update customers on progress of orders
• Admin work connected with internal process (invoicing, sending certificates, raising credit notes)
• Raise sample requests for customers
• Provide support to sales team members
• Booking transport & arranging collections

Skills and Experience we are looking for:

• Conversational ability / fluency is French
• Competence in the use of Microsoft Office packages including Excel
• 2+ years' experience working in a Customer Service role
• CSR experience in a manufacturing environment would be advantageous
• Good written and oral communication skills (English & French)
• Ability to manage and prioritise own workload

Please note that the French speaking element of this role is mandatory but open to levels of ability. Applicants with French language skills as either their first or second language are encouraged to apply.