Customer Service Advisor

Motocaddy Golf
Bishop's Stortford
20500.00 GBP Annual
27 May 2021
19 Jun 2021
Contract Type
Full Time
We have a job vacancy available now within the Customer Service Team.

Working with the existing customer service team and reporting to the Customer Service Supervisor, you'll be offering support to Service Agents, Retailers and end users alike. The successful applicant will need to have an enthusiasm for providing excellent customer support.

Customer Service Advisor Responsibilities:

• Answering all phone queries - including customer service, sales and queries for both trade and direct.
• Answering email correspondence via a case system
• Answering Live Chat enquiries
• Data Entry - warranties, spreadsheets etc.
• Organising collections for faulty items, pick errors, input errors, etc
• Inputting orders and taking payment.
• Raising claims with couriers when items were misplaced.
• Inputting pre orders.
• Processing promotional claims.
• Issuing Credits to customers.
• Setting up new accounts.

Customer Service Advisor Requirements:

• Excellent phone manner.
• Willingness to help.
• Computer skills essential.
• Excellent verbal and written communication skills.
• Product knowledge retention essential.
• Sense of urgency and accuracy required.
• Attention to detail.
• Team player.
• Able to work on own initiative.
• Problem resolution solutions.

About Motocaddy:

Motocaddy was founded in 2004 to bring the very best in design, build and functionality to golfers of all ages and abilities looking for reliable and affordable golf trolleys.

Since then, we have built a strong reputation for the depth of our consumer research and extent of investment in product development. We have also led the drive towards Lithium as the most efficient and cost-effective battery option for powered golf trolleys, while expanding the choice for push trolley users and those looking for matching golf bags and accessories.

Location: Great Hallingbury, Essex

Salary: GBP20,500 per annum

Type: Full Time, Permanent

You may have experience of the following: Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Executive, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Administrator, etc.