2nd Line Support Engineer

22000.00 - 28000.00 GBP Annual
09 Jun 2021
07 Jul 2021
IT, IT Support
Contract Type
Full Time
2nd Line Support Engineer

An exciting opportunity has become available for a full time 2nd Line Support Engineer to join a friendly team based in Devizes. The successful candidate will earn up to GBP28,000 per annum, dependant on experience.

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA which have been escalated from the 1st Line resolver group. You will be part of a diverse team ranging from entry level to technical specialist, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and a "can do" attitude.

Candidates should have some experience of working in an MSP environment (or similar) and will understand the importance of exceptional customer service to accompany technical skill. Leading by example, taking ownership of tasks and a willingness to share knowledge with more junior members of the team is imperative to this role.

Role Requirements

The candidate must be able to drive
Enhanced DBS check (conducted by the company and must remain clean)
Experience of working in an MSP environment (or similar)
Strong knowledge and demonstrable ability to support Windows Server
Strong understanding and demonstrable ability to support networks and infrastructure
Troubleshooting and supporting modern desktop environments (Windows 10/macOS)
Microsoft 365 Admin Centres (Exchange, Teams and Azure) and application support
MDM administration - Intune, Profile Manager and/or Google Cloud
Polite, confident, and effective communicator
Sincere passion for exceptional customer service
Excellent time management and priority determination skills
Maintain a high standard of work and professionalism
Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues
Role Responsibilities

Resolving incidents and servicing requests to SLA for our customers
Based at our wonderful HQ near Devizes, with occasional visits to customer sites or other locations if required.
Attending and positively contributing to service management meetings as required
A desire to share knowledge and train the more junior members of the team
Maintaining a positive working relationship with customers
Assisting other teams with their tasks if called upon
Company + Benefits

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We're among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

We're already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

The successful candidate will receive the following benefits:

24 days paid holiday + Bank Holidays
Onsite fitness suite
Childcare, eyecare and cycle to work scheme
Perk scheme
Training and certification pathways to enhance your technical skills
Employment anniversary awards
Company funded social events
Company contributory pension scheme
Keywords: 2nd Line, Support, Engineer, MSP Environment, MDM Administration, Intune, Profile Manager, Google Cloud, Microsoft 365, Admin Centres