Internal IT Support - Service Desk

Recruiter
Confidential
Location
Snodland
Salary
Competitive
Posted
10 Jun 2021
Closes
08 Jul 2021
Sectors
IT, IT Support
Contract Type
Contract
Hours
Full Time
Internal IT Support - Service Desk
Snodland
12-Month Fixed-term contract
Salary: - Negotiable
VR/02971R

This is an internal support role at a company based in Snodland. Initially this is a 12-month fixed-term contract.

The Service Desk is responsible for all first-line enquiries and reported issues for users . The Service Desk also own and maintain all Systems Administration activities working to agreed service levels. They investigate and resolve, where possible, computer software, hardware and telecommunications incidents from internal staff. Assigning accurate data to support teams and escalating when necessary.

To ensure that the IT Service Desk process and services are properly delivered to the business and that any barriers to proper service provision are addressed and/or escalated.

Duties
?? Provide 1st-line telephone and remote support for users
?? Receive telephone calls from users having problems using computer software and hardware or inquiring how to use specific software such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, telephone system and operating systems
?? Liaise with colleagues to research problem and find solution or log/assign a call to the relevant support team and chase up the call until the issue has been resolved and the customer is satisfied
?? Escalate issues to 2nd/3rd-Line support teams and management where appropriate
?? Complete daily checks following procedures
?? Receive requests from users requiring change of systems access permissions, advising the business accordingly
?? Provide 1st-line response to all properly authorised access requests, validating the request and passing for action
?? Create/amend/delete system access for users on multiple systems
?? Maintain accurate authorisation lists that are freely available to all team, members and management on request for inspection
?? Assist with compulsory system reviews/audits
?? To provide adequate capacity management for key business data servers, requesting business attention and escalating to management as appropriate
?? Ensure implementation and adherence to Security Policy
?? Ensure best use of automated toolsets to assist with the delivery of all service
?? To liaise with other departments to achieve best possible operating practices

Requirements
Must have:
?? Good verbal and communication skills
?? Good knowledge of how to work safely
?? Good organisational and time management skills
?? Be educated to at least 'A' level standard or equivalent
?? Be self-motivated
?? Can maintain a "Can-Do" attitude
?? Good customer service skills
?? Experience administrating Windows 10 and Windows Servers (Apply online only))
?? Experience working with Active Directory
?? Experience administrating Terminal Services
?? Experience administrating VOIP\PBX solutions
?? Experience working with helpdesk solutions with particular focus on Incident and change management disciplines
?? An awareness of all risks associated with a Service Desk
?? Experience managing Apple and Samsung mobile telephony devices within a corporate environment
?? Technical Knowledge of Microsoft Office \ Teams \ Skype and One Drive

Desirable:
?? Knowledge of Direct Access systems
?? Technical knowledge of VMWare and Veeam backup
?? Knowledge of administrating Bitlocker Encryption systems
?? Knowledge of business process evaluation and analysis
?? Knowledge of SNOW software management software
?? Knowledge of Dell Server and SAN equipment
?? Experience working with SCOM\SCCM\MECM\VCM
?? Knowledge of Process Control Network Systems
?? Knowledge of audit related activities