Applications Support Analyst

10 Jun 2021
11 Jun 2021
Contract Type
Full Time
Applications Support Analyst


Based in Chelmsford/WFH

Competitive Salary

This is a great opportunity for an Application Support Analyst to join a leading Highways Service provider in their Business systems team.

You will be the single point of contact between the business systems team and the users, executing first and second line incident management and access management, technical incident management and application management on the key systems for end users.

About the role:

To provide IT support for key business systems to ensure users have business as usual access.
To continuously improve key business systems to deliver efficient and effective ways of working within key systems.
To share and implement system changes in a consistent way across all our contracts
Logging all relevant incident/service request details, allocating categorisation and prioritisation codes
Providing first-line investigation and diagnosis
Resolving incidents/service requests when first contacted whenever possible
Escalating incidents/service requests that they cannot resolve within agreed timescales
Keeping users informed of progress
Closing all resolved incidents, requests and other calls
Communication with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Resolution within SLA's.

About the candidate:

Proven first and second line application support experience and technical capability
Have strong interpersonal skills with the ability to work across teams and collaborate effectively
Excellent verbal and written communication
Organised and able to meet deadline
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Confirm application knowledge
Microsoft Dynamics finance and operations knowledge
Power platform and data verse knowledge
Basic ITIL understanding
Basic SQL database knowledge

Click "Apply Now" to find out more!

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy

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