Client Liaison Officer

Isopharm Ltd
20000.00 - 25000.00 GBP Annual
10 Jun 2021
11 Jun 2021
Contract Type
Full Time

Purpose of Post
To provide a high quality-service to all clients ensuring that their needs are met effectively and efficiently. The CLO is required to offer support to all aspects of non-laboratory/ analytical services.

1. Specific Duties

  • Ensure queries for the laboratory clients are managed effectively.

o If the queries are outside the technical abilities of the team, it is the responsibility of the Client Liaison Officer to pass the query onto the appropriate staff member/ department.

  • Liaise with the Laboratory Manager/ Quality Officer with any customer issues that have arisen.

o Ensure that customer issues are resolved effectively and suitably. Inform clients that actions have been undertaken to resolve the issue and preventing the issue reoccurring.

  • Liaise with the Laboratory Manager to ensure that all reports are sent to the client on time. Reporting results as they become readily available.
  • Invoicing
  • Ensure that clients are kept up to date with all price changes and all appropriate UKAS information is sent as required.
  • As required, liaise with the Senior Laboratory Driver/ Team Leader with regards to collections and distribution of Orange Boxes.
  • Attend and assist when necessary, quality and management meetings
  • Uploading samples onto LIMS
  • Ensuring priority tasks are carried out efficiently and effectively
  • Preparation of Orange Boxes

o Creating bottle labels

o Checking of manifests (final check, before distribution)

2. General Responsibilities

  • Have due regard for the job descriptions, responsibilities, and authority of other staff.
  • Establish effective, professional, positive working relationships with colleagues.
  • Be responsible for personal and team's health and safety at work
  • To make the Laboratory Manager aware of personal, professional development needs.
  • Report any concerns to the Laboratory Manager.
  • Handle confidential information with due care and maintain confidentiality