Weekend Customer Services Assistant x4
Fixed term contract for 12 months - Part time (up to 36 hours in 4 weeks)
Our Libraries division offers a range of services to residents, including well-stocked adult and children's sections, PCs and Wi-Fi access, information and reference e-resources, audio and e-books and a regular variety of activities and events for the whole community.
Vacancies have arisen for the position of Weekend Customer Services Assistant. You will possess first class customer service attributes; have a helpful, friendly manner, an understanding of diverse cultural needs and a presentable appearance. As the first point of contact for visitors you will be expected to answer general queries and where necessary signpost users to other departments and organisations. You will be expected to actively promote library stock and services and assist in the delivery of events and activities.
You will ensure the library is well-presented and welcoming for people of every cultural background at all times. It is essential that you have a genuine enthusiasm for and love of, libraries and reading. You must demonstrate excellent customer service skills, have experience of working with the public and enjoy working with people of all ages, especially children, from a wide variety of backgrounds. Good IT and verbal communication skills are essential. Availability to work Saturdays and Sundays is essential.
Hackney is London's most diverse, dynamic neighbourhood. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.
In return we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within our high profile organisation. To apply for this position please visit our website via the button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
This application process replaces a supporting statement.
Closing date for applications: Sunday 20 June 2021
Hackney Council is also working towards a vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: