Customer Service Officer

10 Jun 2021
08 Jul 2021
Contract Type
Full Time
Customer Service Officer
Salary: GBP19,605
Based at: Wallasey Service Centre XH44 7HX
Full time
Job purpose:
To provide the site supervisor a high level of support with call taking activity and data entry within the Wallasey Community Equipment Depot. Working in a team to deliver a high level of service to clients, professionals and other service stakeholders.
Key Responsibilities:
* Answering the telephone, obtaining and verifying information from the client.
* Inputting and retrieving data from the in-house computer system
* Provide product information by answering questions and offering assistance where possible
* Telephone engineers out in field to pass on relevant information about emergency requests in a timely manner.
* Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests
* Assist with development of click and collect service and support control of the peripheral store
* Problem solving by clarifying issues, researching and exploring answers and alternative solutions
* Escalating unresolved problems
* Adhering to Equal Opportunities and Dignity at Work as per the company policy
* Any other duties relating to the role as requested by your line manager or the Company
Skills and Qualifications:
* Minimum 2 years proven experience of call handling
* Minimum 2 years proven experience of data entry
* Accuracy at record keeping
* I.T. skills
* Community Equipment product knowledge
Additional skills/ experience
Strong personable nature, team player experience of working in a pressurised environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.
During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
Service user / other agency / public engagement and involvement
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment