IT Service Desk 2nd/3rd Line
Third / Second Line Helpdesk Engineer
Luton
Bristol Laboratories is a fast-growing pharmaceutical company engaged in the development, manufacture, marketing, and distribution of generic medicines in the UK and Europe. We work to offer a wide range of high-quality medicines to the health sector in the UK, which optimizes cost efficiency and ensures reliable supply.
Job Description:
* To provide Local Service desk / administrator functions to Resolve level 1 and where possible level 2 service calls, ensure closure and keep the customer abreast of progress throughout
* Where necessary escalate to the appropriate authority, ensure closure, and keep the customer abreast of progress throughout
* Utilise any defined processes and procedures to setup new customers (or removal of existing customers) ensuring all requirements are met including any security considerations.
* Meet all SLA targets, taking proactive action where improvements can be made.
* Good all-round understanding of Office 365, Cloud based Exchange, Microsoft Azure cloud platform, Microsoft OS, SharePoint, iOS
* Good understanding of Windows network services including Active Directory user and computer management and GPO management.
* Meet all SLA targets, taking proactive action where improvements can be made.
* Maintain process and procedure documentation.
Qualifications & Experience Required:
* Highly skilled in project management/ presentation tools e.g., MS Project, MS Planner, PowerPoint and Office365.
* Excellent communication skills and "hands on" attitude
* A natural problem solver
* Knowledge of Enterprise IT and how to create solutions for a global and diverse employee base.
* University degree or equivalent in Information Technology, Engineering or similar
Luton
Bristol Laboratories is a fast-growing pharmaceutical company engaged in the development, manufacture, marketing, and distribution of generic medicines in the UK and Europe. We work to offer a wide range of high-quality medicines to the health sector in the UK, which optimizes cost efficiency and ensures reliable supply.
Job Description:
* To provide Local Service desk / administrator functions to Resolve level 1 and where possible level 2 service calls, ensure closure and keep the customer abreast of progress throughout
* Where necessary escalate to the appropriate authority, ensure closure, and keep the customer abreast of progress throughout
* Utilise any defined processes and procedures to setup new customers (or removal of existing customers) ensuring all requirements are met including any security considerations.
* Meet all SLA targets, taking proactive action where improvements can be made.
* Good all-round understanding of Office 365, Cloud based Exchange, Microsoft Azure cloud platform, Microsoft OS, SharePoint, iOS
* Good understanding of Windows network services including Active Directory user and computer management and GPO management.
* Meet all SLA targets, taking proactive action where improvements can be made.
* Maintain process and procedure documentation.
Qualifications & Experience Required:
* Highly skilled in project management/ presentation tools e.g., MS Project, MS Planner, PowerPoint and Office365.
* Excellent communication skills and "hands on" attitude
* A natural problem solver
* Knowledge of Enterprise IT and how to create solutions for a global and diverse employee base.
* University degree or equivalent in Information Technology, Engineering or similar