IT Service Desk 2nd/3rd Line

Recruiter
Confidential
Location
Luton
Salary
Competitive
Posted
10 Jun 2021
Closes
08 Jul 2021
Sectors
IT
Contract Type
Permanent
Hours
Full Time
Third / Second Line Helpdesk Engineer

Luton

Bristol Laboratories is a fast-growing pharmaceutical company engaged in the development, manufacture, marketing, and distribution of generic medicines in the UK and Europe. We work to offer a wide range of high-quality medicines to the health sector in the UK, which optimizes cost efficiency and ensures reliable supply.

Job Description:

* To provide Local Service desk / administrator functions to Resolve level 1 and where possible level 2 service calls, ensure closure and keep the customer abreast of progress throughout

* Where necessary escalate to the appropriate authority, ensure closure, and keep the customer abreast of progress throughout

* Utilise any defined processes and procedures to setup new customers (or removal of existing customers) ensuring all requirements are met including any security considerations.

* Meet all SLA targets, taking proactive action where improvements can be made.

* Good all-round understanding of Office 365, Cloud based Exchange, Microsoft Azure cloud platform, Microsoft OS, SharePoint, iOS

* Good understanding of Windows network services including Active Directory user and computer management and GPO management.

* Meet all SLA targets, taking proactive action where improvements can be made.

* Maintain process and procedure documentation.

Qualifications & Experience Required:

* Highly skilled in project management/ presentation tools e.g., MS Project, MS Planner, PowerPoint and Office365.

* Excellent communication skills and "hands on" attitude

* A natural problem solver

* Knowledge of Enterprise IT and how to create solutions for a global and diverse employee base.

* University degree or equivalent in Information Technology, Engineering or similar

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