Field Technical Support Manager ??? Fixings & Anchors Pioneer

10 Jun 2021
08 Jul 2021
IT, IT Support
Contract Type
Full Time
This is an excellent opportunity for a Technical Support Manager who is looking to grow with a market leading brand and creator of the first ever specialist wall fixing. This position is field based in the Midlands/North of England and would suit someone experienced either in fixings or working in the industry promoting products to end users.

Role Info:

Technical Support Manager (Experienced)
Field based in the Midlands/North of England
Basic Salary GBP28,500 Plus Team Commission/Bonus Structure Plus Company Car/4??4 Truck (fully expensed) Plus Laptop & Mobile Phone
Plus Company Pension & Benefits

Who we are:

Manufacturers of specialist anchors and fixings for construction, industrial and retail markets. In 1919 the company was founded, after John J. Rawlings, a London builder, developed and patented the first ever specialist wall fixing.

His revolutionary fibre plug was the product from which the modern range of the brand's fixings was to develop.
The company expanded dramatically and today is one of the world's leading manufacturers of specialist anchoring and fixing systems, used in construction, industrial and retail markets.

Distribution on every continent and 100 years of industry experience.

The Technical Support Manager role:

The role would encompass searching for new business through projects, contractors, and systems providers, to be driven back through distribution, whilst maintaining a level of second line support to work with and assist the existing sales team and customer base.

Reporting to the Technical Sales Manager you will be responsible for:

+ Searching out new business opportunities through projects, contractors and systems providers.
+ Developing sales in GPAT industries.
+ Site testing for both general fixings and additional EWI support.
+ Promoting technical support package to end users/contractors /systems providers.
+ Customer training and on-site toolbox talks.
+ Engage with PCP customers to offer rapid technical support.
+ Supporting other team members in a second line technical capacity.

What we are looking for:

+ You should be experienced either in fixings or working in the industry promoting products to end users.
+ Ability and commitment to delivering excellent service to customers and contractors.
+ Excellent communication skills, both written and verbal.
+ Excellent attention to detail, problem solving abilities and ownership.
+ Ability to extract all information and to identify problems.
+ Ability to prioritise own workload whilst also assisting the Technical team.
+ Ability to work under pressure showing flexibility when required.

What We Offer in Return:

+ Basic Salary: GBP28,500
+ Team Commission/Bonus Structure
+ Company Car/4??4 Truck (fully expensed)
+ Laptop & Mobile Phone
+ 25 days Annual Holiday
+ Company Pension
+ Company Reward Gateway Membership

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice??? We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR