IT Help Desk Advisor

Recruiter
Confidential
Location
Maidstone
Salary
Competitive
Posted
10 Jun 2021
Closes
08 Jul 2021
Sectors
IT
Contract Type
Permanent
Hours
Full Time
Group 1 Automotive

IT Help Desk Advisor

We are a growing enterprise, working with prestige brands in the automotive industry. We have an exciting opportunity for an IT Help Desk Advisor to join our IT Team, based at First Point our Head Office in Maidstone

About the position

The successful candidate for our IT Help Desk Advisor Vacancy will help resolve IT issues at our group car dealerships.

A large part of the IT Help Desk Advisor role includes;

Log calls/jobs on the helpdesk database utilising helpdesk software.

Respond to requests for technical assistance in person, via phone, electronically

Diagnose and resolve technical hardware and software issues.Remote fixes to include:

TCP/IP, Printers, Account setup, Password resets, Application installs, Application fixes, File transfers,Share drives, Web browser based issues

Administer help desk software

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare activity reports

Stay current with system information, changes and updates

New user creation

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, but full training and development will be provided. These skills will include;

Powershell Experience desirable

Working knowledge of fundamental operations of relevant software, hardware and other equipment

Oral and written communication skills

Problem analysis

Problem-solving

Team interaction

Attention to detail

In return, we offer an attractive salary and benefits commensurate with the role. Also, with our leading position within the automotive industry, there are excellent opportunities for further career advancement and industry- led training.

About us:

Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices in America and Brazil as well.Group 1 Automotive is the 9th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years.All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

If you see yourself in the position specification, we'd like you to apply now

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