Reservations Coordinator
- Recruiter
- Confidential
- Location
- Milton Keynes
- Salary
- Competitive
- Posted
- 10 Jun 2021
- Closes
- 30 Jun 2021
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
JPIMedia / The SmartList are advertising on behalf of an external company.
SALARY: Competitive dependent on experience
WORKING HOURS: Monday - Friday 9am - 5pm (40 hours per week)
We are currently recruiting for a beautiful hotel based in Milton Keynes who boasts 304 bedrooms, 17 conferences and events spaces, two public bar areas and two restaurants. They are now seeking an enthusiastic Reservations Coordinator to join the team!
As the Reservations Coordinator you will ensure that all individual and group bookings are taken in line with Company Brand standards to provide accurate, efficient, prompt, courteous and proactive service, to maximize room revenue and guest satisfaction.
Key duties (not full list):
Process all reservation requests, changes, and cancellations received by phone, fax, or email
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate and cancellation policies to all bookings and callers
Ensuring all correspondence and administration for both individual reservations & group reservations are kept up to date
Assist in the daily routine of the reservations department, working as part of a team to ensure the daily jobs check lists and group check lists are completed
Managing accounts for corporate rooms business and group bookings
What do you need?
A minimum of 1 years' experience working on the phone in a busy office or call centre environment
Experience working within reservations or a similar hotel environment is desirable
Computer literate
Excellent negotiation skills
Excellent interpersonal and communication skills
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
REFERENCE: ZH2226
LOCATION: Milton Keynes
JOB TITLE: Reservations Coordinator
SALARY: Competitive dependent on experience
WORKING HOURS: Monday - Friday 9am - 5pm (40 hours per week)
We are currently recruiting for a beautiful hotel based in Milton Keynes who boasts 304 bedrooms, 17 conferences and events spaces, two public bar areas and two restaurants. They are now seeking an enthusiastic Reservations Coordinator to join the team!
As the Reservations Coordinator you will ensure that all individual and group bookings are taken in line with Company Brand standards to provide accurate, efficient, prompt, courteous and proactive service, to maximize room revenue and guest satisfaction.
Key duties (not full list):
Process all reservation requests, changes, and cancellations received by phone, fax, or email
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate and cancellation policies to all bookings and callers
Ensuring all correspondence and administration for both individual reservations & group reservations are kept up to date
Assist in the daily routine of the reservations department, working as part of a team to ensure the daily jobs check lists and group check lists are completed
Managing accounts for corporate rooms business and group bookings
What do you need?
A minimum of 1 years' experience working on the phone in a busy office or call centre environment
Experience working within reservations or a similar hotel environment is desirable
Computer literate
Excellent negotiation skills
Excellent interpersonal and communication skills
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
REFERENCE: ZH2226
LOCATION: Milton Keynes
JOB TITLE: Reservations Coordinator