Activities Team Member

10 Jun 2021
20 Jun 2021
Contract Type
Full Time
Would you like a career working for one of The Times Best
Big Company in the UK? Haven are currently recruiting for Activities Team Members
to join our Sports & Leisure Team. We describe our Team's as 'bright and breezy' living by our
values 'dare to care', 'yes I can', 'keep it simple', 'make it fun' and 'do the
right thing' for our guests. Our mission is to give our guests a great time
with memories that last a lifetime. In return, we can offer you career
opportunities of a lifetime. Key responsibilities will be: • Providing
an outstanding indoor and outdoor activity experience, ensuring service,
quality and Consistency, within a clean and safe environment catering for all. •
Instructing safe and fun off activity experiences that may include football, go
karts, boat hire, bike hire, golf courses, creative activities, Segway's,
climbing walls and high ropes experiences. • Ensuring
all owners and holidaymakers know who to go to and are given a warm welcome and
a first class service allowing a true 'escape from urban living' experience. • Engaging
and build relationships with owners on park, actively socialising through
attendance at owners' events and being highly visible and approachable on park. • Create and
support a 'sense of community' - a real family spirit. • Recognise
dissatisfaction and deal with complaints speedily and with empathy empowering a
problem resolving team, resulting in customer satisfaction and improvement to
the overall guest experience. • Ensuring a
robust knowledge of all products provided, identifying all secondary spend
opportunities and activity experience improvements • Ensuring
all activity equipment and associated environments are maintained and inspected
to a high standard (full training provided). • Making
sure all the activities you deliver are fun, safe and educational. • Assist
with marketing and upselling all leisure activities and events. • Provide a
clean and safe environment for our guests by adhering to Cleaning and Health
& Safety processes • Supporting & helping other Departments on Park when
required. Business Deliver the best experience to every guest every time and
highlight areas that may enhance the guest and team experience. Strive to deliver the business targets. Experience: • Previous experience of working
within the leisure/customer service industry • Experience of Leisure/ Sports
Activities Qualifications: This role is the perfect introduction for a long term career
in outdoor activities and adventure we will provide full training and
induction, ongoing mentoring, feedback and training development throughout the
season and assist you to work towards National Governing Body Qualifications.
Such as ERCA climbing instructor, Team Gb Archery coach, Cytech Level 2 bike
mechanic. This role requires the successful candidate to undergo an
enhanced DBS check. Due to the qualifications and training provided the
successful candidate must be 18 years and over. The Benefits of working with us: •Free use of many of the Park facilities and discounts off
our food and retail outlets. •Discounted Bourne Leisure holidays for you, your family and
friends. •Reward and recognition schemes including long service and
team member of the month. •Externally recognised qualifications to give you the
opportunity to develop and progress. Our guests and our team members are vitally important to us
and we need to ensure we build effective relationships, through trust, always
having an approachable, friendly and helpful attitude. This will ensure our
guests feel reassured that we always have their interests at the heart of
everything we do

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