3rd Line Support Engineer

Recruiter
Confidential
Location
Alfreton
Salary
Competitive
Posted
10 Jun 2021
Closes
08 Jul 2021
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
Eurocell Plc are open for business and proud to be supporting the building and construction industry. Following the recent Government announcements, we want to reassure you that in line with Government guidelines and as an essential retailer, our branches and manufacturing sites will remain open. As a "Covid Secure" business, we have extremely stringent measures in place to protect our staff and our customers.

Eurocell PLC are a dynamic manufacturer, distributor and recycler of building products and we serve the nation via our network of over 200 retail branches across the UK. We know that our people are our greatest asset, and we are delighted to be growing our team further. We are currently looking for a 3rd Line Technical Support Engineer to join us at our Alfreton site.
This role will involve 3rd line support, development and management of the Eurocell IT and communications systems infrastructure. This includes network servers, PC's, desktop applications & operating systems and the telephone system.
DUTIES:

Provide responsive and professional support for staff across the organisation / multiple sites
Resolution of complex issues and liaison with other departments and with external hardware, software and communications suppliers
Provide 3rd line technical support, acting as escalation point for any issues
Provide a technical and functional escalation for the 2nd Line Support
Carry out infrastructure projects to support the needs of individual business units
To lead any root cause analysis and resolution of problems.
Own and drive problem management for the relevant technical areas.
Assist in the plan, the development and support of the IT infrastructure
Driving strong collaboration & communications across multiple support teams, business owners and product managers/owners
Out of Hours On-Call Rota

KEY SKILLS / EXPERIENCE:

Extensive experience of working within a busy IT team
Experience of root cause analysis as part of Problem Management
A team focussed mindset is essential
Working on your own, as well as being based within a team environment and work closely with your colleagues
Methodical and Analytical
Excellent communication skills
Ability to work under pressure in a time critical environment
Experience in deployment of server virtualisation, Citrix, Microsoft networking, Microsoft Office 365, Microsoft Azure, data backup technologies, anti-virus tools and desktop operating systems;
Server Management
Networking/CISCO
Office 365 products
Cloud Technologies (Azure, AWS etc)
WAN
Virtualisation
VOIP
Backups
CITRIX
MDM

BENEFITS

You will be rewarded with a competitive basic salary
A solid career pathway and structured progression
Employee discount on Eurocell products
Life Assurance
Pension Plan
Employee Assistance Programme
Discounts across many well-known online and high street retailers (Technology, Fashion, Supermarkets, Entertainment, Days Out, Home and Travel)
Shares - the option to join the Eurocell Share Save Scheme, and share the company success
A blend of training, including e-learning and on the job training to help your career development
This role offers fantastic opportunity to progress within the Eurocell Group.
ABOUT EUROCELL: A stock market listed PLC and 2020 winner of Best Trade Counter and Best Recycler at the National Fenestration Awards, Eurocell is the UKs number 1 for upvc products within the building industry. We are successful, ambitious, expanding, and looking for great team players to grow with us.

COVID: Like most businesses, Eurocell have adapted our ways of working and environment to ensure that you, our customers, our colleagues and families are safe. All COVID priority actions are in place; with the provision of face masks, social distancing, hand sanitisers, screens, one-way systems, and reduced crowding where appropriate. As guidelines change, we will remain flexible and adaptable and continue to update our ways of working to maintain all COVID protective measures.

Strictly No Recruitment Agencies.

*Please note, only applications submitted via our Careers site will be considered at this time