Admin and Remediations Customer Representative

10 Jun 2021
08 Jul 2021
Contract Type
Full Time
Are you a great communicator? Do you love working within a team that strives to meet the needs of new and existing customers, providing support, and resolving problems? Do you take pride in your ability to treat customers fairly and efficiently, whilst ensuring that quality customer service is always given? If so, we'd love to have you join us as an Admin Customer Representative. We're offering a starting salary of GBP18,525 (GBP19450 including your annual bonus). If you're looking for a progressive career and thrive in a fast-paced, team-orientated, target driven environment, then look no further.

Locations available: Bexhill and Leicester.


To work within a team to meet the needs of new and existing customers, providing support, resolving problems, and delivering exceptional customer service. To administer customers policies whilst ensuring quality customer standards are met.

What will you be doing?

Grow self and achieve results

Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
Ensure completion of all training as mandated by the company and regulated by the FCA.Make a difference for our customers

Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions
Challenge peers and managers where processes or procedures do not meet expectation or that does not place customers' interests at the heart of how we do business.Takes Ownership and Responsibility

Delivers a can-do attitude to challenges and problems, taking responsibility for delivering solutions.One Team One Business

Maintain and enhance effective working relationships for all internal and external customers.
Champions the Hastings Values and model the Hastings Way behaviours.
Provide feedback to drive process improvements for colleagues and customers.Knows our Business and our Industry

Is aware of the regulatory frameworks in which we operate and ensures adherence to industry and regulatory standards
Understands and strives towards delivery of 4C's objectives.
Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
Ensure completion of all training as mandated by the company and regulated by the FCA.
Ensure you achieve and demonstrated levels of competency requiredThis list is neither exclusive nor exhaustive and there may be other duties, within the remit of this position, required of the job holder from time to time. The Company reserves the right to alter this job description and will do so after consultation with the job holder.

What we're looking for:

Communication verbal & written
Problem solving
Quick learner
Great computer literacy (Especially around Microsoft Office e.g. Excel, Word etc.)
Ability to thrive in fast paced environment
Working as part of a team
A previous administration-based role would be desirable
Target driven
Great attention to detailWhat we have to offer you:

Starting salary of GBP18,525 or GBP20,426 (dependant on experience) with the potential to earn up to GBP21290 as you progress (from March 1st 2021)
We are reviewing our longer term approach to home working with the aim of introducing flexibility between home and office working
Structured career path with the opportunity to develop
Up to 5% bonus earning potential
25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days)
Pension 1:1 match up to maximum 10%
Well-being programme
Individual and team rewards

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks