ICT Field Support Technician
- Recruiter
- Confidential
- Location
- Wymondham
- Salary
- 14.00 - 14.89 GBP Hourly
- Posted
- 09 Jun 2021
- Closes
- 07 Jul 2021
- Sectors
- IT, IT Support
- Contract Type
- Contract
- Hours
- Full Time
An exciting opportunity for an ICT Field Support Technician to work for Norfolk Police.
Role: ICT Field Support Technician
Location: Wymondham, Norfolk
Salary: GBP14.89 p/h
Duration: ASAP for 6 Months
37 Hours a week (Monday-Friday 8am-4pm/9am-5pm)
Principal purpose of the role
Support and deliver ICT operational services across the constabularies whilst practicing customer
focus, flexibility and adaptability.
Main activities of the role (This list is not exhaustive)
Deliver, install, configure, maintain and decommission ICT hardware across Norfolk and Suffolk as required
Replace/issue/collect personal issue ICT assets
Conduct coverage checks across Norfolk and Suffolk as appropriate
Supervise 3rd parties when on ICT managed Force properties
Undertake preventative maintenance tasks for early fault detection and trend analysis
Carry out moves and changes of ICT equipment across Norfolk and Suffolk as part of customers' requests and Estates project work
Competently carry out complex fault diagnostics of ICT hardware and software to identify root cause and resolution
Maintain and update asset records, job progress, Active Directory and other relevant databases
Support ICT Projects as required
Respond to customer requests within the agreed timescales and escalate calls in jeopardy of failing service level targets
Follow all agreed processes and procedures
Any other duties which are commensurate with the role and grade as maybe reasonably requested by management
Essential Criteria
BTECH/HNC qualification in Information Technology/Computer Science or significant experience in
an IT operational environment.
Proven experience in working within a Microsoft Windows software environment
Demonstrate highly effective communication skills in a customer focused environment
Proven experience and ability to work as an effective team member with limited supervision due to the mobile nature of the role
Proven experience and knowledge of maintaining ICT Asset Registers
Ability to travel to multiple locations within Norfolk and Suffolk as required with a full driving licence to drive Force vehicles including category B, weighing up to 3,500kg.
Ability to work outside or normal office hours on a regular basis as part of an ICT on call rota.
Desirable Criteria
ITIL v3 Foundation
Knowledge Network TCP/IP
Exposure to IT security, system configuration and networking
Apply Now! To get your CV in front of the hiring manager today.
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Role: ICT Field Support Technician
Location: Wymondham, Norfolk
Salary: GBP14.89 p/h
Duration: ASAP for 6 Months
37 Hours a week (Monday-Friday 8am-4pm/9am-5pm)
Principal purpose of the role
Support and deliver ICT operational services across the constabularies whilst practicing customer
focus, flexibility and adaptability.
Main activities of the role (This list is not exhaustive)
Deliver, install, configure, maintain and decommission ICT hardware across Norfolk and Suffolk as required
Replace/issue/collect personal issue ICT assets
Conduct coverage checks across Norfolk and Suffolk as appropriate
Supervise 3rd parties when on ICT managed Force properties
Undertake preventative maintenance tasks for early fault detection and trend analysis
Carry out moves and changes of ICT equipment across Norfolk and Suffolk as part of customers' requests and Estates project work
Competently carry out complex fault diagnostics of ICT hardware and software to identify root cause and resolution
Maintain and update asset records, job progress, Active Directory and other relevant databases
Support ICT Projects as required
Respond to customer requests within the agreed timescales and escalate calls in jeopardy of failing service level targets
Follow all agreed processes and procedures
Any other duties which are commensurate with the role and grade as maybe reasonably requested by management
Essential Criteria
BTECH/HNC qualification in Information Technology/Computer Science or significant experience in
an IT operational environment.
Proven experience in working within a Microsoft Windows software environment
Demonstrate highly effective communication skills in a customer focused environment
Proven experience and ability to work as an effective team member with limited supervision due to the mobile nature of the role
Proven experience and knowledge of maintaining ICT Asset Registers
Ability to travel to multiple locations within Norfolk and Suffolk as required with a full driving licence to drive Force vehicles including category B, weighing up to 3,500kg.
Ability to work outside or normal office hours on a regular basis as part of an ICT on call rota.
Desirable Criteria
ITIL v3 Foundation
Knowledge Network TCP/IP
Exposure to IT security, system configuration and networking
Apply Now! To get your CV in front of the hiring manager today.
Randstad Business Support is acting as an Employment Business in relation to this vacancy