Client Account Manager

08 Jun 2021
06 Jul 2021
Contract Type
Full Time
Gravity Media are looking for a Client Account Manager to join their busy team in Southwood!
Client Account Manager Duties:
The Client Account Manager (Post Production Rental & Broadcast Rental) will be responsible for their allocated client relationships, proactively seeking opportunities for additional work with their clients. They will need to be the ambassador of the company and serve as the primary point of contact between the client and Gravity Media.
Expansion means we need an additional person to work on our rental desk, as Client Account Manager the post holder will be responsible for:
* Handling client calls
* Taking bookings
* Planning logistics
* Growing revenue
* Reporting to the Head of Broadcast & Post Production Rental on all areas of client activity.
* Ability to work calmly when under pressure.
* Booking of Post Production technology equipment using our bespoke inventory management systems.
* Creation and issuing of quotations.
* Logging of activity within CRM.
* Ensuring invoicing workflows are executed properly.
* Hours of work are Monday to Friday 9am - 6pm but due to the nature of the business you will sometimes be required to work outside of normal hours.
* Ensure a great telephone manner with current and potential clients.
* Ensure all client enquiries are responded to and/or escalated in a timely fashion.
Client Account Manager Requirements:
* Track record of performing in a client facing role.
* A confident telephone manner
* Possess a strong customer focus.
* Positive attitude.
* Ability to work calmly under pressure and to tight deadlines.
* Excellent all round IT skills
* Excellent planning and organisational skills.
About the Company:
Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany and Qatar.
We are driven by client service excellence. We're always looking and listening, keeping up with the latest broadcast innovations - or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise and efficient delivery.
We use the collective power of our people and resources to capture, craft and create - putting our clients at the centre of our universe.
We are expert, innovative and reliable, a guiding force in a complex world. It's what we bring together that sets us apart.
If you are suitable for this Client Account Manager role, please apply now